cannot connect to Adobe Server ims-na1.adobelogin.com

[tFaiT]

Hi

When running Adobe User Sync Tool, the tool suddenly cannot connect to Adobe Server.

Error message: 2024-04-10 09:37:52 5460 CRITICAL main - Connection to org 9A44470757C6A88C7F000101@AdobeOrg at endpoint https://usermanagement.adobe.io/v2/usermanagement failed: HTTPSConnectionPool(host='ims-na1.adobelogin.com', port=443): Max retries exceeded with url: /ims/exchange/jwt (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x0000029B63EF62E8>: Failed to establish a new connection: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond',))

• We are not using Proxy Server
• Firewall side: there is no any blocking, log picture is attached
• Refer to https://github.com/adobe-apiplatform/user-sync.py/issues/544, we don't have Proxy, so HTTP_PROXY and HTTPS_PROXY env doesn't need to set

Can you provide suggestion to solve the problem ?

Thanks Philip

[adorton-adobe]

This is a network issue and falls outside the scope of UST support. I recommend trying a JWT exchange using Postman or cURL or something similar. Or better yet, switch to OAuth Server to Server since JWT is deprecated and you can get a cURL command for token acquisition that you can use to test the connection.