msagolj
commented
3 years ago Hi @bowenaus , the error is on the server side. The PDF Viewer is just a wrapper around the View SDK, so there is nothing we can do. I tested your file on the ViewSDK demo page:
https://documentcloud.adobe.com/view-sdk-demo/index.html#/customize/FULL_WINDOW
and got the same error. So i would suggest you contact adobe customer support and report the bug against the Document Services ViewSDK.
Bug Report
Current Behavior With the PDF Viewer core component, we are able to load small .pdfs with minimal amounts of bookmarks just fine. However, it is failing to load bookmarks with larger .pdfs containing a lot of bookmarks.
For example, when we use jmv16966.pdf.zip (attached), and click the bookmark icon to load the bookmarks, it momentarily shows a loading icon & then after a few seconds the bookmark icon disappears altogether. jmv16966.pdf (2).zip
This error also shows up in the browser console: AcrobatJS Version: 2.6.8 rendition.js:2 Error at self._cxa_throw (wasm_acrobat.js:1) at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[1156]:0x23a9d at ZNK2t33pdf5store5ArrayINS1_14StoreObjTraitsINS_20TetraphiliaAppTraitsEEEE15GetRequiredNameEm (documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[1890]:0x37c91) at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[11001]:0x159273 at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[11009]:0x15a110 at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[11008]:0x159fd8 at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[11010]:0x15a24c at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[11210]:0x164620 at dynCall_vii (documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[13127]:0x249f2d) at Object.Module.dynCall_vii (wasmacrobat.js:1) VM565:1 visitor.publishDestinations() result: The destination publishing iframe is already attached and loaded. rendition.js:2 AcrobatJS Version: 2.6.8 rendition.js:2 Error at self.cxa_throw (wasm_acrobat2.js:1) at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat2.wasm:wasm-function[1356]:0x31618 at dynCall_vii (documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat2.wasm:wasm-function[15170]:0x2def82) at Object.Module.dynCall_vii (wasm_acrobat2.js:1) at invoke_vii (wasm_acrobat2.js:1) at ZNK2t33pdf5store5ArrayINS1_14StoreObjTraitsINS_20TetraphiliaAppTraitsEEEE15GetRequiredNameEm (documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat2.wasm:wasm-function[2126]:0x4add5) at dynCall_viii (documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat2.wasm:wasm-function[15173]:0x2defb4) at Object.Module.dynCall_viii (wasm_acrobat2.js:1) at invoke_viii (wasm_acrobat2.js:1) at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat2.wasm:wasm-function[12898]:0x1d3b1e VM565:1 visitor.publishDestinations() result: The destination publishing iframe is already attached and loaded.
Expected behavior/code The expected behavior would be that all of the bookmarks are loaded and accessible by the user inside of the embedded PDF.
Environment
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Possible Solution
Additional context / Screenshots Add any other context about the problem here. If applicable, add screenshots to help explain.
Bookmarks begin loading.
Then, bookmark icon disappears altogether. User has no way of accessing any bookmarks.