How can I setup cusPreferredLanguage

[inpendio]

Hi,

so we have a situation where we need to set language for the subscriber. In the same table where we can find cloid ID, registration token, etc., there is a field Language (cusPreferredLanguage). How to set this field from react-native programmatically (and update it if language changes)?

[yangyansong-adbe]

Hi @inpendio , I can't understand your question. Can you provide further information on how you use our React Native SDK within your project? And, which SDK extension/package is causing the language issue?

[inpendio]

Nothing is causing the language issue. I just want to set up the preferred language for the user. The integration is basic, we followed the docs. Registration token and cloud ID are created automatically. But we want to set a preferred language for the user (subscriber), so that we can send notifications in the correct form.

The table below is where we want to affect changes.

[yangyansong-adbe]

Oh, I see. Which Adobe solution UI are you referring to? I can forward your question to the solution expert.

[inpendio]

This one, AEP. We had some support, but even they didn't know. I thought maybe developers know...

[yangyansong-adbe]

Hi @swarna04, this question seems to be related to a campaign. Can you help to provide some suggestions?

cc @dsoffiantini

[swarna04]

@inpendio You can set up a launch rule with Send PII action (post body as shown below):

{
"marketingCloudId":
"{%%mcid%%}",
"cusPreferredLanguage":
"{%contextdata.preferredLanguage%}" 
}

For details, see https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-mobile/configuring-rules-launch.html?lang=en#pii-postback. In the app, invoke Mobile Core's collectPii API and pass the desired preferredLanguage value in the dictionary.

MobileCore.collectPii({preferredLanguage: '<preferred-language>'});

Hope this helps! Please let us know if you run into any issues. Thanks.

[inpendio]

@swarna04 Tnx for the answer. We got the same answer from our support. But, for us, the provided method MobileCore.collectPii does not work. At least we don't see any changes in our dashboard. We currently use Pii URL, and we trigger it manually (fetch call, POST method, desired body attached to the call). This works for us. Not sure why, maybe the provided method is not called immediately and uses some sort of batch mechanism. So, please check that part. Either code or documentation for it needs to be updated.

Regards

[swarna04]

@inpendio Thanks for your reply. Not sure I understand when you say that MobileCore.collectPii doesn't work! Do you not see the request made to ACS server with the configured post body? Have you verified the rule is configured as per the docs and published to the environment from where you select the environment file ID for your app? Do you have SDK logs to share (probably redacted) so that we can investigate this further? Please let us know. Thanks.

[inpendio]

@swarna04 Yes. When we tried to set language with MobileCore.collectPii we didn't see any changes in the dashboard. Once we used URL, we saw the changes. Rules are configured... How can we get SDK logs?

[cacheung]

@inpendio You can get the SDK logs from the native IDEs Debug Windows.

1. Use MobileCore.setLogLevel and set the level to VERBOSE/TRACE, and call this API before any other SDK API call, even before extensions registration. See sample code here.

2. iOS: In Xcode dev console (View → Show Debug Area) Android: Android Studio > logcat windows

Run the test steps and copy all the content in the log window to a text file and share with us.

[cacheung]

Closing the issue due to low activity. Please open a new issue if you have any other questions.

[inpendio]

Hi. Well, I don't know if you manage to solve it. We currently use Pii URL for this. And we don't have much time to debug it.