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adobe / brackets

An open source code editor for the web, written in JavaScript, HTML and CSS.
http://brackets.io
MIT License
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Can't open Brackets on Mac #1630

Closed donaldpipowitch closed 11 years ago

donaldpipowitch commented 11 years ago

Hi everybody,

I tried several Sprints from Brackets (11, 12, 13) but I can't open them on Mac OS X 10.7.4. I download the .dmg, open the .dmg and move the .app to my programs directory. If I open the .app the Bracket icon appears in the dock, but the app never opens. If I click on the Bracket icon in the dock the icon simply goes away.

Any ideas?

mbaesler commented 11 years ago

Hi,

some interesting logs in the Console.app?

2012/9/12 donaldpipowitch notifications@github.com

Hi everybody,

I tried several Sprints from Brackets (11, 12, 13) but I can't open them on Mac OS X 10.7.4. I download the .dmg, open the .dmg and move the .app to my programs directory. If I open the .app the Bracket icon appears in the dock, but the app never opens. If I click on the Bracket icon in the dock the icon simply goes away.

Any ideas?

— Reply to this email directly or view it on GitHubhttps://github.com/adobe/brackets/issues/1630.

pthiess commented 11 years ago

Reviewed - @donaldpipowitch

njx commented 11 years ago

Hi @donaldpipowitch -- following on @mbaesler's suggestion, can you run Console.app, then try launching the app and seeing if anything shows up in the console? If so, please copy and paste the error here. Thanks.

peterflynn commented 11 years ago

Also -- note that moving the .dmg to your programs directory will only work with Sprint 13 (and future newer builds). Older builds come as a .zip and its entire folder structure must be left intact for the .app to run.

talmand commented 11 years ago

I have something similar. For Sprint 13 I opened the DMG file and copied the app over to Applications folder. When I start up Brackets all I see is a basic text viewer (no editing) showing me the read me file. There's no UI or no indication of how to get to the UI. Sprint 12 from the zip file works fine.

Console.app doesn't give me anything on starting but when I close Brackets I get this:

2012-09-13 17:14:54.152 Brackets[4957:903] *\ __NSAutoreleaseNoPool(): Object 0x307220 of class NSCFArray autoreleased with no pool in place - just leaking

Actually, sometimes the number here "Brackets[4957:903]" varies. No idea if that's relating to my issue. I'm running OS X 10.6.8.

arthurbarros commented 11 years ago

I got the following, when i try to open the Sprint 13 version:

Process: Brackets [391] Path: /Applications/Brackets Sprint 13.app/Contents/MacOS/Brackets Identifier: io.brackets.appshell Version: ??? (1.0) Code Type: X86 (Native) Parent Process: launchd [151]

Date/Time: 2012-09-13 21:58:27.137 -0300 OS Version: Mac OS X 10.7.4 (11E53) Report Version: 9

Interval Since Last Report: 251124 sec Crashes Since Last Report: 4 Per-App Interval Since Last Report: 6 sec Per-App Crashes Since Last Report: 4 Anonymous UUID: 340CC19F-E715-47EF-B3A8-1AE9816E1B8F

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information: objc[391]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libcef.dylib 0x004b8237 0x11c000 + 3785271 1 libcef.dylib 0x004d0257 0x11c000 + 3883607 2 libcef.dylib 0x009dfe72 0x11c000 + 9191026 3 libcef.dylib 0x009df8f4 0x11c000 + 9189620 4 libcef.dylib 0x0016211f 0x11c000 + 287007 5 libcef.dylib 0x009ad0fe 0x11c000 + 8982782 6 libcef.dylib 0x009accad 0x11c000 + 8981677 7 libcef.dylib 0x0011db69 cef_initialize + 441 8 io.brackets.appshell 0x000fbefd 0xe6000 + 89853 9 io.brackets.appshell 0x000f97c8 0xe6000 + 79816 10 io.brackets.appshell 0x000e9bf5 0xe6000 + 15349

Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x946b990a kevent + 10 1 libdispatch.dylib 0x96436e10 _dispatch_mgr_invoke + 969 2 libdispatch.dylib 0x9643585f _dispatch_mgr_thread + 53

Thread 2: 0 libsystem_kernel.dylib 0x946b902e __workq_kernreturn + 10 1 libsystem_c.dylib 0x976e0ccf _pthread_wqthread + 773 2 libsystem_c.dylib 0x976e26fe start_wqthread + 30

Thread 3: 0 libsystem_kernel.dylib 0x946b902e __workq_kernreturn + 10 1 libsystem_c.dylib 0x976e0ccf _pthread_wqthread + 773 2 libsystem_c.dylib 0x976e26fe start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0xc00e39e8 ecx: 0xce8f1681 edx: 0x946b8f0e edi: 0x004cfec1 esi: 0x00000000 ebp: 0xc00e3998 esp: 0xc00e3990 ss: 0x00000023 efl: 0x00000286 eip: 0x004b8237 cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0x97721888 Logical CPU: 0

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- ???) <5BF4DA8E-C319-354A-967E-A0C725DC8BA3> /usr/lib/libxar-nossl.dylib 0x9935e000 - 0x995e3fe3 com.apple.QuickTime (7.7.1 - 2330) <060B6A47-FC15-3D38-8EFB-FCF38680510B> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime 0x995e4000 - 0x99606ff8 com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis 0x99607000 - 0x997defe7 com.apple.CoreFoundation (6.7.2 - 635.21) <4D1D2BAF-1332-32DF-A81B-7E79D4F0A6CB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x997df000 - 0x997e0fff com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent 0x99fdd000 - 0x99fddff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x9a01d000 - 0x9a492ff7 FaceCoreLight (1.4.7 - compatibility 1.0.0) <3E2BF587-5168-3FC5-9D8D-183A9C7C1DED> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight 0x9a493000 - 0x9a509fff com.apple.Metadata (10.7.0 - 627.32) <650EE880-1488-3DC6-963B-F3D6E043FFDC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata 0x9a50a000 - 0x9a56fff7 libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib 0x9a5b3000 - 0x9a63dffb com.apple.SearchKit (1.4.0 - 1.4.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit 0x9a6c2000 - 0x9a6c5ff7 libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib 0x9a6f8000 - 0x9a705fff libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib 0x9a706000 - 0x9a71dff8 com.apple.CoreMediaAuthoring (2.0 - 891) <69D569FD-670C-3BD0-94BF-7A8954AA2953> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthoring 0x9a71e000 - 0x9aa64fff com.apple.MediaToolbox (1.0 - 705.78) /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox 0x9aa65000 - 0x9aa9bff7 com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE 0x9aac8000 - 0x9aad3ffe libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) /usr/lib/libbz2.1.0.dylib 0x9aad4000 - 0x9ab35ffb com.apple.audio.CoreAudio (4.0.2 - 4.0.2) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 0x9ab73000 - 0x9ab74fff libDiagnosticMessagesClient.dylib (??? - ???) /usr/lib/libDiagnosticMessagesClient.dylib 0x9ab75000 - 0x9abb7ff7 com.apple.CoreMedia (1.0 - 705.78) /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia 0x9ad95000 - 0x9ad96ff0 libunc.dylib (24.0.0 - compatibility 1.0.0) <2F4B35B2-706C-3383-AA86-DABA409FAE45> /usr/lib/system/libunc.dylib 0x9ad97000 - 0x9adabfff com.apple.CFOpenDirectory (10.7 - 146) <9149C1FE-865E-3A8D-B9D9-547384F553C8> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory 0x9adac000 - 0x9adfeff7 libFontRegistry.dylib (??? - ???) <96E9602C-DFD3-3021-8090-60228CC80D26> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib 0x9adff000 - 0x9ae3fff7 com.apple.NavigationServices (3.7 - 193) <16A8BCC8-7343-3A90-88B3-AAA334DF615F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices 0x9ae40000 - 0x9ae4bffb com.apple.speech.recognition.framework (4.0.21 - 4.0.21) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition 0x9b100000 - 0x9b2f8ff7 com.apple.CoreData (104.1 - 358.14) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData 0x9b473000 - 0x9b48fff5 com.apple.GenerationalStorage (1.0 - 126.1) /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage 0x9b490000 - 0x9b534fff com.apple.QD (3.40 - ???) <3881BEC6-0908-3073-BA44-346356E1CDF9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD 0x9b638000 - 0x9b678ff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib 0x9b679000 - 0x9b73cfff com.apple.CoreServices.OSServices (478.46 - 478.46) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 0x9b73d000 - 0x9bb3fff6 libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib 0x9bb40000 - 0x9bb4efff libz.1.dylib (1.2.5 - compatibility 1.0.0) /usr/lib/libz.1.dylib 0x9bb4f000 - 0x9bb78ffe com.apple.opencl (1.50.69 - 1.50.69) <2601993F-F3B3-3737-91AE-4A5795C52CD5> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL 0x9bb79000 - 0x9bbc2ff7 libGLU.dylib (??? - ???) <5EE0B644-FAD6-3E3C-A380-9B0CDA0B6432> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x9bbc3000 - 0x9bc2bff7 libc++.1.dylib (28.1.0 - compatibility 1.0.0) /usr/lib/libc++.1.dylib 0x9bc2c000 - 0x9bc5afe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <30189C33-6ADD-3142-83F3-6114B1FC152E> /usr/lib/libSystem.B.dylib 0x9bc5b000 - 0x9bc7efff com.apple.CoreVideo (1.7 - 70.3) <4234C11C-E8E9-309A-9465-27D6D7458895> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo 0x9ccf7000 - 0x9cd05fff com.apple.opengl (1.7.7 - 1.7.7) <2D362F15-5EA6-37B6-9BCB-58F2C599ACDA> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 0x9cd10000 - 0x9cd1bffe com.apple.NetAuth (3.2 - 3.2) <4377FB18-A550-35C6-BCD2-71C42134EEA6> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth 0x9cd1c000 - 0x9cd31ff7 com.apple.ImageCapture (7.0.1 - 7.0.1) <1C8933A9-C7C6-36E9-9D8B-0EF08ACA3315> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture 0x9cdab000 - 0x9cdcbff7 com.apple.RemoteViewServices (1.4 - 44.1) <1F831750-1E77-3013-B1A6-0DF528623790> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices 0x9ce72000 - 0x9cf62ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib 0x9cf63000 - 0x9cf73fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 3 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 756 thread_create: 0 thread_set_state: 0

VM Region Summary: ReadOnly portion of Libraries: Total=193.8M resident=95.8M(49%) swapped_out_or_unallocated=98.0M(51%) Writable regions: Total=51.4M written=972K(2%) resident=2692K(5%) swapped_out=0K(0%) unallocated=48.8M(95%)

REGION TYPE VIRTUAL =========== ======= CG shared images 128K CoreServices 1752K MALLOC 40.4M MALLOC guard page 32K Stack 65.5M VM_ALLOCATE 968K __CI_BITMAP 80K DATA 8608K DATA/OBJC 116K IMAGE 528K IMPORT 4K LINKEDIT 43.7M OBJC 1656K OBJC/DATA 72K PAGEZERO 4K TEXT 150.2M UNICODE 544K mapped file 117.1M shared memory 312K shared pmap 9.9M =========== ======= TOTAL 441.1M

Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22 Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020 AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.64.8-P2P Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Network Service: AirPort, AirPort, en1 Serial ATA Device: WDC WD5000AAKS-402AA0, 500,11 GB Serial ATA Device: HL-DT-STDVDRW GA32N USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3 USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5 USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2 USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2 USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

donaldpipowitch commented 11 years ago

Thanks a lot for all your help. At least for me Console.app got me on the right track. I got an "posix_spawn(...) permission denied" error and had to call

chmod +x /Applications/Brackets\ Sprint\ 13.app/Contents/MacOS/Brackets

on the terminal.

gruehle commented 11 years ago

@talmand - Try holding down the Option key while launching Brackets. You should only need to do this once.

@arthut - Does this happen every time you try to launch? Do you see anything at all or does it immediately crash.

@donaldpipowitch - Needing to chmod is worrisome. I know some people had permission issues with older zipped builds, but this should not be an issue with DMG files. Can you run the app directly from the mounted image? Are you running with Admin rights? Is there anything about your system that is non-standard? (just trying to find something to go on)

arthurbarros commented 11 years ago

@gruehle Yes, it happens every time. I couldn't even see how Brackets look like =(

talmand commented 11 years ago

@gruehle Indeed, holding down the Option key did the trick. Seems there's a simple explanation for this but I'm on a Mac again after a long hiatus. I'm assuming that forces it to open in some sort of fresh start or safe mode type of thing? Thanks.

donaldpipowitch commented 11 years ago

@gruehle Well, maybe I made some other failures and the problems really only appeared in the zipped builds. =/ But I have admin rights on my Mac.

RaymondLim commented 11 years ago

@arthut Can you tell us what locale is your Mac OS? We do know that Brackets crashes on Chinese OSes, but if you have a locale other than Chinese, then we would like to fix it as well.

arthurbarros commented 11 years ago

@RaymondLim Brazillian Portuguese

njx commented 11 years ago

@donaldpipowitch -- revisiting this bug from a couple of months ago. Can you let us know if you still have this problem with the Sprint 16 Mac build DMG from https://github.com/adobe/brackets/downloads ? Thanks.

donaldpipowitch commented 11 years ago

@njx Looks good. No problems with installing Sprint 16!

njx commented 11 years ago

Great, thanks for the response! Closing.

jovilog commented 11 years ago

Sorry to bring this up again, but I have this or a similar issue since Sprint 18. Tried again now with Sprint 20. I get a blank white window and the menu says Brackets and Window, no File and Edit entries. I can't do anything but shut the app down.

I tried all I could find on the troubleshooting page and in this thread here (Terminal, chmod, ...). The Sprint 12 zip works, the .dmg-Files don't.

OS X 10.8.2 and this is what the Terminal spits out:

2013-02-15 01:50:11.305 Brackets Helper EH[6064:707] Unsure about the internals of CFAllocator but going to patch them anyway. If there is a crash inside of CFAllocatorAllocate, please report it at http://crbug.com/117476 . If there is a crash and it is NOT inside of CFAllocatorAllocate, it is NOT RELATED. DO NOT REPORT IT THERE but rather FILE A NEW BUG. 2013-02-15 01:50:11.338 Brackets Helper EH[6064:707] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 3. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug. 2013-02-15 01:50:11.339 Brackets Helper EH[6064:707] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 3. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

redmunds commented 11 years ago

Are you downloading a Brackets installer from http://download.brackets.io ?

Or are you cloning from github (http://github.com/brackets and http://github.com/brackets-shell) and building yourself? Do not use the .zip files directly from github (they don't download required submodules).

jovilog commented 11 years ago

Yes, I downloaded the .dmg-Images from http://download.brackets.io/. Neither Sprint 18 nor 20 worked. I learned about Brackets when Sprint 18 was the most recent, gave up when it didn't work, came back now to give it another try, but still the same problem (see above). But now, I tried to find a solution or hunt the error down - without much succes so far. I just tried the Sprint 12 zip as I read the builds were delivered differently until then and found it to be noteworthy that the "old" Sprint 12 zip worked.

redmunds commented 11 years ago

Please open a new issue. I am running Brackets on Mac 10.8, so be sure to specify any system defaults that you have changed.

jovilog commented 11 years ago

Ok, once more here, since I found the reason: Comodo Antivirus. When I switch it off, Brackets works as expected.