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adoptium / adoptium-support

For end-user problems reported with our binary distributions
Apache License 2.0
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getting this error when installing odis engineering #1121

Closed NickBedda closed 3 months ago

NickBedda commented 3 months ago

why am i getting this error. I had a failed uninstallation and did it manually. Now i cant install the app back. keep getting this error.

please help.

Exception:

com.install4j.api.beans.UndefinedVariableException: installer:convert at com.install4j.runtime.installer.InstallerVariables.handleError(InstallerVariables.java:1295) at com.install4j.runtime.installer.InstallerVariables$InstallerReplacementCallback.getReplacement(InstallerVariables.java:1228) at com.install4j.runtime.util.StringUtil.replaceVariable(StringUtil.java:94) at com.install4j.runtime.util.StringUtil.replaceVariable(StringUtil.java:64) at com.install4j.runtime.installer.InstallerVariables.replaceVariables(InstallerVariables.java:425) at com.install4j.runtime.installer.InstallerVariables.replaceVariables(InstallerVariables.java:414) at com.install4j.runtime.installer.InstallerVariables.replaceVariables(InstallerVariables.java:410) at com.install4j.runtime.installer.InstallerVariables.replaceVariables(InstallerVariables.java:450) at com.install4j.api.beans.AbstractBean.replaceVariables(AbstractBean.java:91) at com.install4j.runtime.beans.actions.misc.RunExecutableAction.getExecutable(RunExecutableAction.java:62) at com.install4j.runtime.beans.actions.misc.RunExecutableAction.execute(RunExecutableAction.java:312) at com.install4j.runtime.beans.actions.SystemInstallOrUninstallAction.install(SystemInstallOrUninstallAction.java:29) at com.install4j.runtime.installer.ContextImpl$9.executeAction(ContextImpl.java:1759) at com.install4j.runtime.installer.ContextImpl$9.fetchValue(ContextImpl.java:1749) at com.install4j.runtime.installer.ContextImpl$9.fetchValue(ContextImpl.java:1746) at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14) at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionWrapper(HelperCommunication.java:368) at com.install4j.runtime.installer.helper.comm.HelperCommunication.access$200(HelperCommunication.java:31) at com.install4j.runtime.installer.helper.comm.HelperCommunication$1.run(HelperCommunication.java:97)

System properties:

sun.desktop=windows awt.toolkit=sun.awt.windows.WToolkit java.specification.version=11 sun.cpu.isalist=amd64 sun.jnu.encoding=Cp1252 java.class.path=C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\i4jruntime.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\binary_config.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\FirstPatch.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\HardwareInfo.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\jaxen-1.2.0.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\jdom.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\OdisPostInstall.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\OERootFiles.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\org.apache.commons.collections_3.2.2.v201511171945.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\org.apache.commons.configuration_1.10.0.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\org.apache.commons.io_2.6.0.v20190123-2029.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\org.apache.commons.lang_2.6.0.v201404270220.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\org.apache.commons.logging_1.2.0.v20180409-1502.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\org.apache.logging.log4j.api_2.17.2.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\org.apache.logging.log4j.core_2.17.2.jar;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user\SelectCertificate.jar sun.awt.enableExtraMouseButtons=true java.vm.vendor=Eclipse Adoptium sun.arch.data.model=64 install4j.exeDir=F:\ODIS-S.E\ODIS-E 17.0.1\1.ODIS-Engineering_17_0_1\ user.variant= java.vendor.url=https://adoptium.net/ install4j.systemLanguage=en user.timezone=America/New_York install4j.logTimestamps=true os.name=Windows 11 java.vm.specification.version=11 user.country=US sun.boot.library.path=c:\users\nicholas\appdata\local\temp\e4j8533.tmp_dir1719470489\jre\bin install4j.alternativeLogfile=C:\ProgramData\Diag_SetupLogs\PRD-ODISEngin_17.0.1_Install_02414020240627.log sun.java.command=F:\ODIS-S.E\ODIS-E 17.0.1\1.ODIS-Engineering_17_0_1\OffboardDiagSetup-Engineering_17_0_1-0102_5.exe jdk.debug=release sun.cpu.endian=little user.home=C:\Users\Nicholas exe4j.unextractedPosition=67474040 user.language=en install4j.keepLog=true java.specification.vendor=Oracle Corporation java.version.date=2022-10-18 java.home=c:\users\nicholas\appdata\local\temp\e4j8533.tmp_dir1719470489\jre file.separator=\ java.vm.compressedOopsMode=Zero based line.separator=

java.specification.name=Java Platform API Specification java.vm.specification.vendor=Oracle Corporation java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment exe4j.moduleName=F:\ODIS-S.E\ODIS-E 17.0.1\1.ODIS-Engineering_17_0_1\OffboardDiagSetup-Engineering_17_0_1-0102_5.exe exe4j.tempDir=C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489 user.script= exe4j.consoleCodepage=cp0 sun.management.compiler=HotSpot 64-Bit Tiered Compilers exe4j.isInstall4j=true java.runtime.version=11.0.17+8 user.name=Nicholas path.separator=; os.version=10.0 java.runtime.name=OpenJDK Runtime Environment sun.java2d.noddraw=true file.encoding=Cp1252 java.vm.name=OpenJDK 64-Bit Server VM java.vendor.version=Temurin-11.0.17+8 exe4j.semaphoreName=Local\f:_odis-s.e_odis-e_17.0.1_1.odis-engineering_17_0_1_offboarddiagsetup-engineering_17_0_1-0102_5.exe0 install4j.appDir=C:\Users\Nicholas\AppData\Local\Temp\ java.vendor.url.bug=https://github.com/adoptium/adoptium-support/issues java.io.tmpdir=C:\Users\Nicholas\AppData\Local\Temp\ java.version=11.0.17 user.dir=C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489 os.arch=amd64 java.vm.specification.name=Java Virtual Machine Specification java.awt.printerjob=sun.awt.windows.WPrinterJob sun.os.patch.level= java.library.path=c:\users\nicholas\appdata\local\temp\e4j8533.tmp_dir1719470489\jre\bin;C:\Users\Nicholas\AppData\Local\Temp\e4j8533.tmp_dir1719470489\user;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\dotnet\;C:\Users\Nicholas\AppData\Local\Microsoft\WindowsApps; java.vm.info=mixed mode java.vendor=Eclipse Adoptium java.vm.version=11.0.17+8 jdk.gtk.version=2 sun.io.unicode.encoding=UnicodeLittle java.class.version=55.0 exe4j.launchName=F:\ODIS-S.E\ODIS-E 17.0.1\1.ODIS-Engineering_17_0_1\OffboardDiagSetup-Engineering_17_0_1-0102_5.exe

karianna commented 3 months ago

@NickBedda You need to contact Odis who make this installer and report the issue there.