The twitter bot should reply to tweets from @311dcgov that include service request numbers with a link to check on their status.
It should:
Reply only if the service request can be looked up.
Reply to all parties in the conversation, excluding @311dcgov if possible. No need to generate a bunch of extra noise for them, they’ll be aware of this service already.
Reply within a minute or less, preferably in realtime.
The twitter bot should reply to tweets from @311dcgov that include service request numbers with a link to check on their status.
It should: