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advanced-rest-client / arc-electron

Advanced REST Client - Desktop application
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Advanced REST Client 17.0.7 still shows empty window at Windows 10 Pro (21H2) platform. Please help! #447

Closed mmuellerde closed 2 years ago

mmuellerde commented 2 years ago

Hello,

after installation of the latest ARC the client 17.0.7 (Windows x64) still shows up with an empty windows (see image below).

Platform OS is Windows 10 Pro (21H2, Build 19044.1503, german language).

All other tools including MuleSoft Anypoint Studio do work flawlessly.

Does anybody have an idea how to get the ARC up and running and fix the blank windows problem?

Best regards Matthias

image

mmuellerde commented 2 years ago

see logfile error.log attached error.log !

mmuellerde commented 2 years ago

I've found a workaround that may work finally at least for my local Windows 10 Pro (21H2) OS installation:

  1. Uninstall the already installed ARC 17.0.7 by executing the official uninstaller file Uninstall AdvancedRestClient.exe at C:\Users\\AppData\Local\Programs\advanced-rest-client\ with administrator rights (right click).
  2. Delete the ARC application directory C:\Users\\AppData\Local\Programs\advanced-rest-client manually to the trash.
  3. Delete the ARC updater directory C:\Users\\AppData\Local\advanced-rest-client-updater manually to the trash.
  4. Delete the ARC data directory C:\Users\\AppData\Roaming\advanced-rest-client manually to the trash.
  5. Download ARC 16.0.1 from github at https://github.com/advanced-rest-client/arc-electron/releases/download/v16.0.1/arc-setup.exe.
  6. Install ARC 16.0.1 arc-setup.exe with administrator rights (right click).
  7. Run ARC 16.0.1 from the ARC desktop link and confirm the first setup dialog(s).
  8. Update ARC inline from Help -> Check for Update menu to the most recent release.
  9. Restart and check Help -> About ARC on the running most recent 17.0.7 release.

This procedure seems to work and leaves the error.log file at C:\Users\\AppData\Roaming\advanced-rest-client\logs empty.

Done, have fun as I already have!

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