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advancingu / XPS13Linux

Public collection of issues with running Linux on a Dell XPS 13 (2015 edition)
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Initial setup may leave system with a locked oem account, with no way out #12

Open anaran opened 9 years ago

anaran commented 9 years ago

See http://en.community.dell.com/techcenter/os-applications/f/4613/p/19630951/20762642#20762642

advancingu commented 9 years ago

Could you please add the steps to reproduce here?

anaran commented 9 years ago

Well, how do you reproduce a bad first impression :-)

How my system got into this state I don't know, but I guess it could be simulated by locking the only user account with passwd --lock user and then to try to perform any admin tasks like software install or adding more users or creating a dell recovery image.

Let me repeat my forum report from techcenter post here as well:

Looks like the initial setup process is not robust enough to cope with some real-world issues.

In my case it might have been initial problems to connect to my wlan router.

After that I was left with automatically booting into a locked oem account I had no control over.

That did not even allow me to cut a dell recovery media.
LiohMoeller commented 9 years ago

From my experience this may only occur if one selects to create a recovery media during installation. I guess this is a known bug and hard to fix afterwards (for deviced already shipped). For future production, it might of course be great to have a working base install.

The good thing is that this option is not selected by default, so the chance is good that not so many users will hit it.

anaran commented 9 years ago

@MarcusMoeller I have not chosen to create recovery media. The only issue I can see is that wifi did not connect on my first installation attempt. I find it only mildly comforting that not everybody might be hit by this issue. They way I see it: if the problem does not get fixes then Dell will pay with increased support load and reputation.