Closed santi-homps closed 3 weeks ago
Bug
No response
Blocker
Videos on the website are automatically muted and do not produce sound. Users are unable to unmute the videos, and the sound remains inactive even when attempting to adjust the volume settings.
Mobile, Tablet, Desktop
All browsers and devices
Also this example, the video doesn't have sound or any of the controls: https://www.volvotrucks.us/all-new-vnl/
Videos should play with sound enabled by default, and users should be able to unmute the video and hear the audio. If you view the source file URL, the video has sound as expected. For example, the first video linked for "Designed to change everything" on the steps to reproduce example, the video link directs to: https://delivery-p107394-e1241111.adobeaemcloud.com/adobe/assets/urn:aaid:aem:be60202c-3a97-4dc2-8217-04ea59824e3e/play?accept-experimental=1
Videos are muted by default, and attempts to unmute do not produce any sound.
Issue Type
Bug
Summary
No response
Priority
Blocker
Description
Videos on the website are automatically muted and do not produce sound. Users are unable to unmute the videos, and the sound remains inactive even when attempting to adjust the volume settings.
Affected Device Classes
Mobile, Tablet, Desktop
Affected Browsers/Devices and Versions
All browsers and devices
Steps to Reproduce
Also this example, the video doesn't have sound or any of the controls: https://www.volvotrucks.us/all-new-vnl/
Expected Results
Videos should play with sound enabled by default, and users should be able to unmute the video and hear the audio. If you view the source file URL, the video has sound as expected. For example, the first video linked for "Designed to change everything" on the steps to reproduce example, the video link directs to: https://delivery-p107394-e1241111.adobeaemcloud.com/adobe/assets/urn:aaid:aem:be60202c-3a97-4dc2-8217-04ea59824e3e/play?accept-experimental=1
Actual Results
Videos are muted by default, and attempts to unmute do not produce any sound.
Attachment