Additional support is needed to help all TURN GPS subscribers migrate from the old Bill pay system to the new, and follow security protocol by helping them create a UtahID account with an email address that corresponds with their existing TURN GPS subscription.
Presentations have been made at UCLS conference and the Monsen User Group Conference explaining this process, and a video was created from the presentation slides and a link for this was added to the new online bill pay system.
Acceptance Criteria
The following additional support is needed.
[ ] Schedule to give a presentation at the UAC County Surveyors conference April 30th to help explain the process.
[ ] Continue to take support calls from subscribers that need assistance with bill payment.
[ ] Continue to take support calls from users with questions about the service.
[ ] Send out an email blast to all TURN GPS subscribers with renewal instructions.
Benefit
Additional support is needed to help all TURN GPS subscribers migrate from the old Bill pay system to the new, and follow security protocol by helping them create a UtahID account with an email address that corresponds with their existing TURN GPS subscription. Presentations have been made at UCLS conference and the Monsen User Group Conference explaining this process, and a video was created from the presentation slides and a link for this was added to the new online bill pay system.
Acceptance Criteria
The following additional support is needed.
Notes
No response
Risks
No response
Issue Reference
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