Open ahampt opened 10 years ago
When RT ID is used to match to the right person, we should check the names to see if they match. If they don't, we should email admin and/or possibly change the name because if RT has already changed it then it is probably for every case as well.
When RT ID is used to match to the right person, we should check the names to see if they match. If they don't, we should email admin and/or possibly change the name because if RT has already changed it then it is probably for every case as well.