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aionnetwork / Desktop-Wallet

⛔️ DEPRECATED A native Desktop Wallet client for AION on Windows/Mac/Linux
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No response when double clicking on AION Wallet v.2 Windows #233

Closed bisakjee closed 5 years ago

bisakjee commented 5 years ago

Just installed version v.2 of the AION Wallet on Windows, after installing, i double click on the icon, nothing happens, no errors.

Please help.

johnnymatthews commented 5 years ago

What operating system are you running @bisakjee?

bisakjee commented 5 years ago

MS Windows 10 home 64 bit

Sent from my Samsung Galaxy smartphone.

-------- Original message -------- From: John notifications@github.com Date: 29/11/2018 6:17 pm (GMT+00:00) To: aionnetwork/Desktop-Wallet Desktop-Wallet@noreply.github.com Cc: bisakjee bisakjee@hotmail.com, Mention mention@noreply.github.com Subject: Re: [aionnetwork/Desktop-Wallet] No response when double clicking on AION Wallet v.2 Windows (#233)

What operating system are you running @bisakjeehttps://github.com/bisakjee?

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johnnymatthews commented 5 years ago

Would you be able to post your log file for the Aion Desktop Wallet? Instructions for how to find your logs in Windows 10 can be found here.

If you have more than one log file, post the latest one.

bisakjee commented 5 years ago

Hi

Sure, the log file contains the following:

java.lang.UnsupportedClassVersionError: org/aion/wallet/WalletApplication has been compiled by a more recent version of the Java Runtime (class file version 54.0), this version of the Java Runtime only recognizes class file versions up to 52.0 at java.lang.ClassLoader.defineClass1(Native Method) at java.lang.ClassLoader.defineClass(Unknown Source) at java.security.SecureClassLoader.defineClass(Unknown Source) at java.net.URLClassLoader.defineClass(Unknown Source) at java.net.URLClassLoader.access$100(Unknown Source) at java.net.URLClassLoader$1.run(Unknown Source) at java.net.URLClassLoader$1.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at sun.launcher.LauncherHelper.checkAndLoadMain(Unknown Source) Error: A JNI error has occurred, please check your installation and try again Exception in thread "main"

Sent from Mailhttps://go.microsoft.com/fwlink/?LinkId=550986 for Windows 10

From: John notifications@github.com Sent: Thursday, November 29, 2018 7:02:25 PM To: aionnetwork/Desktop-Wallet Cc: bisakjee; Mention Subject: Re: [aionnetwork/Desktop-Wallet] No response when double clicking on AION Wallet v.2 Windows (#233)

Would you be able to post your log file for the Aion Desktop Wallet? Instructions for how to find your logs in Windows 10 can be found herehttps://docs.aion.network/docs/troubleshooting#section-windows.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/aionnetwork/Desktop-Wallet/issues/233#issuecomment-442953506, or mute the threadhttps://github.com/notifications/unsubscribe-auth/Af_0KgnGPB141WZgF4d4D5yuSAdSVMB5ks5u0C9BgaJpZM4Y6JwO.

theotniel commented 5 years ago

This may sound stupid, but have you ever started the wallet by opening the C:\Program Files\AionWallet folder and starting the AionWallet.exe from there?

bisakjee commented 5 years ago

Hi

I dont think its even installing properly.

In the C drive under the users/username/.aion folder, there only appears one folder which is the log file with the following error

java.lang.UnsupportedClassVersionError: org/aion/wallet/WalletApplication has been compiled by a more recent version of the Java Runtime (class file version 54.0), this version of the Java Runtime only recognizes class file versions up to 52.0 at java.lang.ClassLoader.defineClass1(Native Method) at java.lang.ClassLoader.defineClass(Unknown Source) at java.security.SecureClassLoader.defineClass(Unknown Source) at java.net.URLClassLoader.defineClass(Unknown Source) at java.net.URLClassLoader.access$100(Unknown Source) at java.net.URLClassLoader$1.run(Unknown Source) at java.net.URLClassLoader$1.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at sun.launcher.LauncherHelper.checkAndLoadMain(Unknown Source) Error: A JNI error has occurred, please check your installation and try again Exception in thread "main"

Sent from my Samsung Galaxy smartphone.

-------- Original message -------- From: Otniel Nicola notifications@github.com Date: 29/11/2018 7:43 pm (GMT+00:00) To: aionnetwork/Desktop-Wallet Desktop-Wallet@noreply.github.com Cc: bisakjee bisakjee@hotmail.com, Mention mention@noreply.github.com Subject: Re: [aionnetwork/Desktop-Wallet] No response when double clicking on AION Wallet v.2 Windows (#233)

This may sound stupid, but have you ever started the wallet by opening the C:\Program Files\AionWallet folder and starting the AionWallet.exe from there?

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theotniel commented 5 years ago

That is local data storage. It's populated only after startup of the application. The install is in C:\Program Files\AionWallet. Is there anything there?

bisakjee commented 5 years ago

Yes, the AionWallet folder is populated, but double clicking the exe file doesnt do anything.

Sent from my Samsung Galaxy smartphone.

-------- Original message -------- From: Otniel Nicola notifications@github.com Date: 29/11/2018 7:52 pm (GMT+00:00) To: aionnetwork/Desktop-Wallet Desktop-Wallet@noreply.github.com Cc: bisakjee bisakjee@hotmail.com, Mention mention@noreply.github.com Subject: Re: [aionnetwork/Desktop-Wallet] No response when double clicking on AION Wallet v.2 Windows (#233)

That is local data storage. It's populated only after startup of the application. The install is in C:\Program Files\AionWallet. Is there anything there?

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theotniel commented 5 years ago

Ok. It was a long shot. Basically the error says that its using an older java version than the one it should.

Can you try to uninstall any Java runtime environment or java development kit that might be installed on your computer and try again?

The correct one should be in the wallet's install folder. Don't remove that :)

bisakjee commented 5 years ago

Ok thanks.

Do i need to re-install java from somewhere once i uninstall it?

Sent from my Samsung Galaxy smartphone.

-------- Original message -------- From: Otniel Nicola notifications@github.com Date: 29/11/2018 8:45 pm (GMT+00:00) To: aionnetwork/Desktop-Wallet Desktop-Wallet@noreply.github.com Cc: bisakjee bisakjee@hotmail.com, Mention mention@noreply.github.com Subject: Re: [aionnetwork/Desktop-Wallet] No response when double clicking on AION Wallet v.2 Windows (#233)

Ok. It was a long shot. Basically the error says that its using an older java version than the one it should.

Can you try to uninstall any Java runtime environment or java development kit that might be installed on your computer and try again?

The correct one should be in the wallet's install folder. Don't remove that :)

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uipe commented 5 years ago

Hey, I am having a very similar issue, click in the icon and nothing happens. Tried in Windows 10 but do not have even the log files being created.

I also tried in a Windows 7 machine and in that case the error I get in the log files is:

SLF4J: Class path contains multiple SLF4J bindings. SLF4J: Found binding in [jar:file:/C:/Program%20Files/AionWallet/lib/libAionApi-v0.1.14.b5ef3b8-18-10-11.jar!/org/slf4j/impl/StaticLoggerBinder.class] SLF4J: Found binding in [jar:file:/C:/Program%20Files/AionWallet/lib/logback-classic-1.2.3.jar!/org/slf4j/impl/StaticLoggerBinder.class] SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation. SLF4J: Actual binding is of type [ch.qos.logback.classic.util.ContextSelectorStaticBinder]

219

A fatal error has been detected by the Java Runtime Environment:

#

EXCEPTION_ILLEGAL_INSTRUCTION (0xc000001d) at pc=0x0000000062541a70, pid=2328, tid=3132

#

JRE version: OpenJDK Runtime Environment (11.0.1+13) (build 11.0.1+13)

Java VM: OpenJDK 64-Bit Server VM (11.0.1+13, mixed mode, tiered, compressed oops, serial gc, windows-amd64)

Problematic frame:

C [libblake2b.dll+0x1a70]

#

No core dump will be written. Minidumps are not enabled by default on client versions of Windows

#

An error report file with more information is saved as:

C:\Users\UTILIZ~1\AppData\Local\Temp\hs_err_pid2328.log

#

If you would like to submit a bug report, please visit:

http://bugreport.java.com/bugreport/crash.jsp

The crash happened outside the Java Virtual Machine in native code.

See problematic frame for where to report the bug.

#

theotniel commented 5 years ago

@bisakjee No need there is a java already packed with the wallet.

It should be on c:/Program Files/AionWallet/java/bin/java.exe

theotniel commented 5 years ago

Hi @uipe and thanks for pitching in.

  1. The SLF4J is only a warning, nothing fatal
  2. Win7 is not officially supported, however that's not necesarily a problem (I myself am using the wallet on a Win7 machine). It could be that the Win7 machine is just an older processor and it's missing an instruction set used by libblake2b which is a native libary used for hashing. Could you maybe open a separate issue in which you include this error and preferably the crash log file referenced in this error (C:\Users\UTILIZ~1\AppData\Local\Temp\hs_err_pid2328.log)
bisakjee commented 5 years ago

Sorry no luck so far.

  1. Uninstalled java.
  2. Rebooted.
  3. Re-installed the 1.2.2 package.
  4. Same issue

Nothing on the log file.

Sent from my Samsung Galaxy smartphone.

-------- Original message -------- From: Otniel Nicola notifications@github.com Date: 29/11/2018 8:58 pm (GMT+00:00) To: aionnetwork/Desktop-Wallet Desktop-Wallet@noreply.github.com Cc: bisakjee bisakjee@hotmail.com, Mention mention@noreply.github.com Subject: Re: [aionnetwork/Desktop-Wallet] No response when double clicking on AION Wallet v.2 Windows (#233)

No need there is a java already packed with the wallet.

It should be on c:/Program Files/AionWallet/java/bin/java.exe

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bisakjee commented 5 years ago

See screenshot i was getting when checking java version before i uninstalled java

Sent from my Samsung Galaxy smartphone.

-------- Original message -------- From: Otniel Nicola notifications@github.com Date: 29/11/2018 9:09 pm (GMT+00:00) To: aionnetwork/Desktop-Wallet Desktop-Wallet@noreply.github.com Cc: bisakjee bisakjee@hotmail.com, Mention mention@noreply.github.com Subject: Re: [aionnetwork/Desktop-Wallet] No response when double clicking on AION Wallet v.2 Windows (#233)

Hi @uipehttps://github.com/uipe and thanks for pitching in.

  1. The SLF4J is only a warning, nothing fatal
  2. Win7 is not officially supported, however that's not necesarily a problem (I myself am using the wallet on a Win7 machine). It could be that the Win7 machine is just an older processor and it's missing an instruction set used by libblake2b which is a native libary used for hashing. Could you maybe open a separate issue in which you include this error and preferably the crash log file referenced in this error (C:\Users\UTILIZ~1\AppData\Local\Temp\hs_err_pid2328.log)

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/aionnetwork/Desktop-Wallet/issues/233#issuecomment-442993821, or mute the threadhttps://github.com/notifications/unsubscribe-auth/Af_0Kioay4Do7TJjtAjpieg7uaN75uH5ks5u0EzpgaJpZM4Y6JwO.

theotniel commented 5 years ago

I don't see a screenshot

bisakjee commented 5 years ago

The email wouldnt send because the size of the image was.too large.

Initially when i was checking my java version through command prompt, it was showing the version of java installed, but now its not.

Sent from my Samsung Galaxy smartphone.

-------- Original message -------- From: Otniel Nicola notifications@github.com Date: 29/11/2018 9:19 pm (GMT+00:00) To: aionnetwork/Desktop-Wallet Desktop-Wallet@noreply.github.com Cc: bisakjee bisakjee@hotmail.com, Mention mention@noreply.github.com Subject: Re: [aionnetwork/Desktop-Wallet] No response when double clicking on AION Wallet v.2 Windows (#233)

I don't see a screenshot

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bisakjee commented 5 years ago

Yes sure whats the username i am looking for?

Sent from my Samsung Galaxy smartphone.

-------- Original message -------- From: Otniel Nicola notifications@github.com Date: 29/11/2018 9:29 pm (GMT+00:00) To: aionnetwork/Desktop-Wallet Desktop-Wallet@noreply.github.com Cc: bisakjee bisakjee@hotmail.com, Mention mention@noreply.github.com Subject: Re: [aionnetwork/Desktop-Wallet] No response when double clicking on AION Wallet v.2 Windows (#233)

Can you hop on Telegram and share the screeenshot there?

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paco-marvin commented 5 years ago

I'm having the same problem trying to install and run v1.2.0 on Windows 10 Pro 64 bit computer. Double clicking icon or from the exe file in Aion Wallet folder in Prog Files does not work. Aion show in Task Manger for a second or two and then disappears.

bisakjee commented 5 years ago

Hi

If you install the latest wallet, this will resolve your issue.

Sent from my Samsung Galaxy smartphone.

-------- Original message -------- From: paco-marvin notifications@github.com Date: 02/12/2018 7:22 pm (GMT+00:00) To: aionnetwork/Desktop-Wallet Desktop-Wallet@noreply.github.com Cc: bisakjee bisakjee@hotmail.com, Mention mention@noreply.github.com Subject: Re: [aionnetwork/Desktop-Wallet] No response when double clicking on AION Wallet v.2 Windows (#233)

I'm having the same problem trying to install and run v1.2.0 on Windows 10 Pro 64 bit computer. Double clicking icon or from the exe file in Aion Wallet folder in Prog Files does not work. Aion show in Task Manger for a second or two and then disappears.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/aionnetwork/Desktop-Wallet/issues/233#issuecomment-443534359, or mute the threadhttps://github.com/notifications/unsubscribe-auth/Af_0Kiy9DQbvBgmCF7v0yuDQoEnXQCFjks5u1ChtgaJpZM4Y6JwO.

paco-marvin commented 5 years ago

I have the latest version...downloaded (again) this morning along with Java versions from this website.

paco-marvin commented 5 years ago

Sorry, I originally stated that I had v1.2.0 but I actually have the most recent v1.2.2

paco-marvin commented 5 years ago

Problem still exists. Here is a copy of the latest Aion log file. Hope this helps. SLF4J: Class path contains multiple SLF4J bindings. SLF4J: Found binding in [jar:file:/C:/Program%20Files/AionWallet/lib/libAionApi-v0.1.14.b5ef3b8-18-10-11.jar!/org/slf4j/impl/StaticLoggerBinder.class] SLF4J: Found binding in [jar:file:/C:/Program%20Files/AionWallet/lib/logback-classic-1.2.3.jar!/org/slf4j/impl/StaticLoggerBinder.class] SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation. SLF4J: Actual binding is of type [ch.qos.logback.classic.util.ContextSelectorStaticBinder] #

A fatal error has been detected by the Java Runtime Environment:

#

EXCEPTION_ILLEGAL_INSTRUCTION (0xc000001d) at pc=0x0000000062541a70, pid=308, tid=9792

#

JRE version: OpenJDK Runtime Environment (11.0.1+13) (build 11.0.1+13)

Java VM: OpenJDK 64-Bit Server VM (11.0.1+13, mixed mode, tiered, compressed oops, g1 gc, windows-amd64)

Problematic frame:

C [libblake2b.dll+0x1a70]

#

No core dump will be written. Minidumps are not enabled by default on client versions of Windows

#

An error report file with more information is saved as:

C:\Users\Marvin\AppData\Local\Temp\hs_err_pid308.log

#

If you would like to submit a bug report, please visit:

http://bugreport.java.com/bugreport/crash.jsp

The crash happened outside the Java Virtual Machine in native code.

See problematic frame for where to report the bug.

#

Again, the Java version I used was downloaded from the Installation Instructions accompanying the Aion 1.2.2 download on your web site (both 8 and 16 bit versions were downloaded, installed, and the computer was restarted). Now what?

paco-marvin commented 5 years ago

Sorry again..... that's both 32 and 64 bit versions of Java

theotniel commented 5 years ago

@qoire let's close this issue. It seems like there's a new issue arising with the native blake2b library.

@paco-marvin , can you please open a new ticket and include the crash-log from C:\Users\Marvin\AppData\Local\Temp\hs_err_pid308.log ?