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airbytehq / airbyte

The leading data integration platform for ETL / ELT data pipelines from APIs, databases & files to data warehouses, data lakes & data lakehouses. Both self-hosted and Cloud-hosted.
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CI Sandbox for Talkdesk Explore #10285

Closed marcosmarxm closed 1 year ago

marcosmarxm commented 2 years ago

Tell us about the problem you're trying to solve

Need credentials to test community contribution adding new connector Talkdesk Explore: https://github.com/airbytehq/airbyte/pull/10164

igrankova commented 2 years ago

Subscribed to the Partner program, asked for the sandbox - no answer. Case to support: https://support.talkdesk.com/hc/en-us/requests/386773

sh4sh commented 2 years ago

Hey, is there any update on this? I've submitted some changes for the Talkdesk source connector in https://github.com/airbytehq/airbyte/pull/17587 and it would be great if we could test it.

igrankova commented 2 years ago

@sh4sh No answer. We requested the sandbox in the case: https://support.talkdesk.com/hc/en-us/requests/386773 Still reminding them, but no reaction.

igrankova commented 2 years ago

@sh4sh, Got an answer finally! We have to fill several forms for partnership program. I'm starting it today and will keep you in the loop.

sh4sh commented 2 years ago

Hey @igrankova, @YowanR , any update? Hoping to merge some changes to this connector https://github.com/airbytehq/airbyte/pull/17587 🙂

YowanR commented 2 years ago

WIP. I believe @igrankova had a call with TalkDesk but we don't have the account yet, unfortunately.

igrankova commented 2 years ago

hey @sh4sh, we are still in progress. We are now applying to the partner program and there's a possibility to have a sandbox account. Hope to have some news next week. cc @YowanR

igrankova commented 1 year ago

@sh4sh, hi! We are stuck with the sandbox, no answer again. If you are a Talkdesk customer, could you help us and contact your Talkdesk sales manager and ask them about possibility to provide us a sandbox? Maybe they could agree to contact me (iryna.grankova@airbyte.io). Usually it works very good if we have a recommendation from the mutual customer.

sh4sh commented 1 year ago

Hey @igrankova, thanks so much for your persistence here! Unfortunately I am not a talkdesk customer but I asked two users in the PR if they were able to help. Hopefully someone can get you in touch with a sales manager.

igrankova commented 1 year ago

@sh4sh thank you very much, hope they could help us.

igrankova commented 1 year ago

We are still blocked here. Waiting for reply from the Talkdesk team to the mutual customers' sandbox request for Airbyte.

igrankova commented 1 year ago

We are passing the partner onboarding steps:

  1. Partner Application
  2. NDA
  3. Questionnaire the next one should be the sandbox receiving. Waiting for the reply from the partner team.
alejobs commented 1 year ago

Hi @igrankova,

Any news on this?

Thanks.

igrankova commented 1 year ago

Hi, @alejobs, no answer for my last email a month ago. I'll send one more.

alejobs commented 1 year ago

Hi @igrankova ,

Any news on this? Can I help with anything?

Thanks.

igrankova commented 1 year ago

Hi, @alejobs, nothing :( My last email also left without an answer.

alejobs commented 1 year ago

Hi @igrankova ,

Happy new year! Any news about this? Can I help anyway?

Thanks

igrankova commented 1 year ago

@alejobs hi! Happy new year to you too I was on vacation. I'm writing a new email and put the Director - Sales Operations in cc. Hope it works.

igrankova commented 1 year ago

@alejobs I'm wondering how you can help.. We received a contact - karina.margarian@talkdesk.com for a partnership program and filled the forms they provided, but the next step 4. Joint Technical Scoping Session is on their side and they do not answer for our emails. This time I put the Director to cc, maybe he'll help to move this further.

alejobs commented 1 year ago

Hi,

We pushed also on our side. Any news?

igrankova commented 1 year ago

@alejobs hi! the contact from Talkdesk side ignores me. Can't reach her out.

igrankova commented 1 year ago

@alejobs can you contact them and ask to set up the Joint Technical Scoping Session for Airbyte?

igrankova commented 1 year ago

@alejobs LastPass name: Primary Talkdesk Developer Account The OAuth app screen: https://airbyte-dev.mytalkdesk.com/atlas/apps/oauth-clients/65115b8232524c859cf1d7dd64ad5dd2/edit

igrankova commented 1 year ago

Talkdesk Developer Account has been created with the following credentials: TD account ID: 63d9fcdc9ec89663084cbc0c TD Account Name: airbyte-dev TD URL: airbyte-dev.mytalkdesk.com TD Account Admin: iryna.grankova@airbyte.io We'd like to remind you that it is essential to follow our documentation to guide your app development: • Talkdesk Developer Docs: https://docs.talkdesk.com • Building a Partner App: https://docs.talkdesk.com/docs/partner-app-overview • Builder Guide: https://docs.talkdesk.com/docs/builder • Adding Additional Sandbox Admins: Inviting your Team https://support.talkdesk.com/hc/en-us/articles/204370899-Inviting-your-Team If you have any questions in the meantime - please reach out to dev support at developers@talkdesk.com.

igrankova commented 1 year ago

After the OAuth integration is implemented, we should send the Project for review to obtain a public access: https://airbyte-dev.mytalkdesk.com/atlas/apps/developer/projects

alejobs commented 1 year ago

How long should it take this to get it done? Do you need any further help on my side?

igrankova commented 1 year ago

@alejobs, I see the PR is merged already. So it's done. https://airbyte.com/connectors/talkdesk-explore

alejobs commented 1 year ago

Ohhh, many thanks!

alejobs commented 1 year ago

hi @igrankova,

What we were requesting is still not merged: https://github.com/airbytehq/airbyte/pull/17587

What is blocking this?

igrankova commented 1 year ago

hi, @alejobs trying to find out what else can block the PR you need. comment in PR17587