New Source: Help Scout

[sherifnada]

Requirements:

• Build a Help Scout source connector using the HelpScout Mailbox API
• Build this connector using the low code CDK

Streams to support:

• Conversations
• Conversation Threads
• Customers
• Mailboxes
• Mailbox Fields
• Mailbox Folders
• Users
• Workflows
• Get Satisfaction Rating

[cheyura]

Webhook-based? (no/partially/yes) partially https://developer.helpscout.com/webhooks/ Available authentication modes (API key/Oauth/other) Mailbox API - read and write data to Help Scout mailboxes. OAuth 2 https://developer.helpscout.com/mailbox-api/overview/authentication/ Docs API - read and write data to your Docs sites. API leys https://developer.helpscout.com/docs-api/

Creating an account Self-service paid https://www.helpscout.com/pricing/

Has Sandbox environment ? No, but trial 15-day is availabale

How to populate the account with data? UI,API

Available streams for sync Beacon - live chat, help docs, and a customer portal all in one Mailbox API - read and write data to Help Scout mailboxes Docs API - read and write data to your Docs sites

Integration supports incremental sync? No

Other information/blockers OAuth for Mailbox API

[polmonso]

Why is this issue closed?

[igrankova]

@polmonso, I'm sorry, it was a migration to ZenHub and the issue was accidently closed, the status Done for vetting doesn't exist anymore and it confused me during the bulk processing of all issues. It should be in Backlog (scoped).

[evwltrs]

I'll take this 👍

[evwltrs]

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