I'm currently trying the generic integration with an iframe in our CMS. I'm trying to place a call, but, if the number shows up in the dialer, the call is not placed and I get an error.
I'm posting a message to the iframe with the parameters using the eventName dial_number and the data { phone_number: [my phone number] } as in the docs, and it seems to work well since I receive a message form the phone with apm_phone_dial_number_response with a value {success : true}.
But the call does not start and I receive an error { "code": "no_answer", "message": "No answer from the phone. Check if the phone is logged in" }. I'm logged in and I can place a manual call so I don't think it is a problem of being not logged in...
What could be the reason ? What could be the workaround ?
I'm currently trying the generic integration with an iframe in our CMS. I'm trying to place a call, but, if the number shows up in the dialer, the call is not placed and I get an error.
I'm posting a message to the iframe with the parameters using the eventName
dial_numberand the data{ phone_number: [my phone number] }as in the docs, and it seems to work well since I receive a message form the phone withapm_phone_dial_number_responsewith a value{success : true}.But the call does not start and I receive an error
{ "code": "no_answer", "message": "No answer from the phone. Check if the phone is logged in" }. I'm logged in and I can place a manual call so I don't think it is a problem of being not logged in...What could be the reason ? What could be the workaround ?