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airsdk / Adobe-Runtime-Support

Report, track and discuss issues in Adobe AIR. Monitored by Adobe - and HARMAN - and maintained by the AIR community.
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can't install adobe air on mac 10.15 from the website #126

Open 2snappy opened 4 years ago

2snappy commented 4 years ago

Problem Description

Describe your problem in detail. Include the following information:

If you go to https://get.adobe.com/air/ on a mac with 10.15 you can't install adobe air

It says the the operating system is not supported.

official message given on the website is

Your operating system does not support the latest version of Adobe AIR. Please refer to the current minimum system requirements and the AIR Archive for older versions of AIR.

itlancer commented 4 years ago

Some workarounds that works for me: https://community.adobe.com/t5/air/adobe-air-error-message-macosx-catalina/m-p/10753580#M55837 https://support.trainerroad.com/hc/en-us/articles/360034878072-How-to-Use-the-Workout-Creator-on-macOS-Catalina

eugeneware commented 4 years ago

I've logged a bug in the Adobe system here. This a huge issue for us. We have tens of thousands of users who now can't install Adobe AIR on the current version of Macos. Please help!

https://tracker.adobe.com/#/view/AIR-4198887

It affects any new installs of the Adobe AIR runtime on Macos 10.15 catalina.

Here's the full bug report:

Problem Description: Trying to install the Adobe AIR runtime from https://get.adobe.com/air/ on the current latest version of Macos 10.15 Catalina leads to an error "Adobe Air.framework is damaged and can't be opened".

Steps to Reproduce:

  1. Make sure you don't have Adobe AIR installed on MacOS Catalina.
  2. Try to install the runtime by downloading version 32 (latest) of the AIR runtime from https://get.adobe.com/air/

Actual Result:

The installer launches, but after it finishes installing you get an error message (after dismissing the final installation dialog):

"Adobe Air.framework is damaged and can't be opened"

As a result, any .air applications cannot be installed under MacOS.

This is a MacOS Gatekeeper Issue. I believe the Adobe AIR.framework needs to be correctly signed.

Expected Result:

The Adobe AIR frame framework should install correctly. But it does not.

Any Workarounds:

Opening up a terminal and running the following command removes the qurantine bit and allows the AIR runtime and installer to function correctly:

sudo xattr -r -d com.apple.quarantine /Library/Frameworks/Adobe\ AIR.framework

This is obviously not an acceptable solution.