White screen when using system share on iOS device

[CoolFishGames]

Problem Description

On iOS device, when useing the iOS system default text select->share , the stage 2D/3D got write screen.

• AIRSDK 33.1.1.406
• iOS
• It reproduce 100% on all iOS devices, more than 1M users affected by this.
• Our product is "IronForce", can be download on any country AppStore.

Steps to Reproduce

Tell us how this issue can be reproduced. Seriously: if you want this issue to be fixed, this is the part you really need to get nailed. Give us a minimal example:

• Open the APP
• Enter any text on chitchat input box
• After typing double tap on the text and select the text
• After selecting you will notice some options "Look up" or "Share"
• Tap on either one and press back button and notice the issue.

https://user-images.githubusercontent.com/33419663/112370931-f5f2e580-8d18-11eb-99da-aa8c2ea0a134.mp4

[ajwfrost]

Hi Are you using Stage3D for this? with any framework? if so, could you try with the debugging enabled and perhaps capture a Scout log? The screen looks like only part of it is white, there are smaller elements (ads? plus the bottom bar) that I think are still part of your application. So it would be good to know how you're rendering that main area that's disappeared.. If you were able to craft a test case for this it would be very useful.. thanks Andrew

[CoolFishGames]

Hello,

We use both Stage2D and Stage3D, there is a ActionScript 3D engine used in program, name is away3D.

There isn't any ads included, the APP is very clear, without any smaller elements on stage. And there are some third-part SDK used, like as AppleID-Signin, Facebook-API etc.

Yes we were debugging the program with real-device, there isn't any error/crash found.