Ketan Printer Issue | Bug / Issue

[jaredmurphy]

Status:

New

Urgency:

Needed Very Soon

Type:

Bug / Issue

Description:

Ketan's feedback re: printer issue

• thinks printer issue could be software related cause issues started right after new portal update I thought this is the most important feedback and worth looking into, just in case
• printer auto-feeds 5-12 blank labels before printing the desired label
• sometimes auto-feed stops mid-way, blue button on printer doesn't seem to help move it along to tear it
• when it does this mid-way, it prompts a windows dialogue box "printer error" or "printer out of paper" when it's not out of paper then they have to go into manually and clear

Media:

Trello Info:

• name: Ketan Printer Issue
• url: https://trello.com/c/27DrrNcA/13-ketan-printer-issue
• id: 5a316203b299fa84c46b1863

Air Table Info:

• name: Ketan Printer Issue
• id: rec4iVKGQiy8ldbwn

[jaredmurphy]

Appears to be fixed by cleaning printer with business card - https://www.youtube.com/watch?v=y2DAUcsb_vk