There's more than one way to indicate multiple items for a single service. For example (see photo), David Leinheardt ordered a regular hem on 3 pairs of pants. The Shopify invoice shows Pants #1 $0.00 x (3) and Pants #1 (Shorten Pant Length - Regular Hem) $15.50 x (3). But you could also invoice this as Pants #1, Pants #2, Pants #3, etc.
When using the first method, the multiplier (the 3) doesn't show up in the Tailor Portal, meaning they don't see the single service (regular hem) indicated 3 times. Al from About the Stitch called me tonight to ask about this because he received David Leinheardt's package with three pairs of pants but the portal only indicates 1 (even though he was charged for 3 in Shopify).
Is there a way to make the portal reflect Shopify's multiplier (the 3 in this case)?
jaredmurphy
commented
6 years ago
Status:
New
Urgency:
Needed Eventually
Type:
Bug / Issue
Description:
There's more than one way to indicate multiple items for a single service. For example (see photo), David Leinheardt ordered a regular hem on 3 pairs of pants. The Shopify invoice shows Pants #1 $0.00 x (3) and Pants #1 (Shorten Pant Length - Regular Hem) $15.50 x (3). But you could also invoice this as Pants #1, Pants #2, Pants #3, etc.
When using the first method, the multiplier (the 3) doesn't show up in the Tailor Portal, meaning they don't see the single service (regular hem) indicated 3 times. Al from About the Stitch called me tonight to ask about this because he received David Leinheardt's package with three pairs of pants but the portal only indicates 1 (even though he was charged for 3 in Shopify).
Is there a way to make the portal reflect Shopify's multiplier (the 3 in this case)?
Media:
https://dl.airtable.com/n3HBbk8QTRSZwMbxLvdd_large_Screen%20Shot%202017-12-13%20at%207.30.18%20PM.png
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