[PD] Identify approaches to resolve conflicts

aishaathmanlali commented 11 months ago

From Module-JS2 created by kfklein15: CodeYourFuture/Module-JS2#61

Consider the following types of conflict and choose one.

A technical disagreement about how to write the code for a well-understood task.
The manager wants you to work faster but with a smaller team by rushing.
A competitive and ambitious person wants you to look bad so they can get a promotion instead.

Sort the following list of approaches or questions into priority and usefulness. Add your own strategies to this list.

[x] Don’t let your emotions control you.
[x] Paraphrase what the other person said, confirming your understanding and showing empathy.
[ ] Each conflict is an opportunity.
[x] Find out what facts the other person knows.
[ ] What do they want? Relatively few people have hidden agendas.
[ ] What do you want? Assert your points clearly without being too shy.
[x] What is their general attitude and approach?
[x] What possible solutions to this conflict might exist?
[ ] Agree on part of the solution if you can’t agree on all of it.
[ ] Build a network of people to support your resilience and perhaps mediate the conflict.
[x] Communicate clearly before there is a conflict.
[x] Be assertive enough to make your point.
[ ] Escalate the topic to someone more senior to arbitrate.
[ ] Keep away from the other person and find your own solution without them.
[ ] … add your own strategies.

0.5

Reflecting on your learning of last week's class about resolving conflict

aishaathmanlali commented 10 months ago

Communicate clearly before there is a conflict.
Don’t let your emotions control you.
Be assertive enough to make your point.
Find out what facts the other person knows.
Paraphrase what the other person said, confirming your understanding and showing empathy.
What is their general attitude and approach?
What possible solutions to this conflict might exist?
Find a solution that will be a win-win for both of you.

kfklein15 commented 4 months ago

You can close this ticket and move it to done.

aishaathmanlali / Coursework-Planner