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aivus / com.gree

Control your Gree, Cooper&Hunter HVAC devices using Athom Homey
https://apps.athom.com/app/com.gree
GNU General Public License v3.0
7 stars 4 forks source link

Your HVAC went Offline #22

Open oliviervb opened 4 years ago

oliviervb commented 4 years ago

everything goes well during installation. aftherwards the device leave a warning triangle with the message: Your HVAC went offline. trying to reconnect.

aivus commented 4 years ago

Hi @oliviervb

This message appears when App can not get response from the HVAC during timeout.

Is this message showing continuously? Does your HVAC WiFi module still on?

oliviervb commented 4 years ago

@aivus thank you for your reply, however The message is constantly. I think there is nothing wrong with the wifi, because it's working perfectly with the gree smartphone app.

aivus commented 4 years ago

I'll prepare version with additional logging and will ask you to update to this version.

aivus commented 4 years ago

@oliviervb I got your diagnostic report, but didn't found any issues there.

Could you please share your email address which you are using in homey to me via email below? I will push test version for you via Homey Apps with additional logging.

Thanks.

aivus commented 4 years ago

According to logs HVAC doesn't respond to any requests except scanning request.

I'll try to implement broadcast approach. Maybe it helps. https://github.com/tomikaa87/gree-remote#remarks-1

@oliviervb could you please check and verify that your router doesn't have enabled any options like "client isolation" etc

aivus commented 4 years ago

Hey @oliviervb

Did you have a chance to check router settings?

oliviervb commented 4 years ago

Hey @aivus, I checked the router settings. I think everything's okay. Could you try to connect? Or is there a special setting in Homey?

thaserge commented 4 years ago

but I have 2 air conditioners installed (living room N1 and bedroom N2) c&h CH-S12FTXTB2S-W and everything works fine with N2, but the control is a bit slow, but when I add N1 both don’t work.
If i add only N1 it does not work at all - writes an error - HAVC went offline...

aivus commented 4 years ago

@oliviervb App automatically tries to connect HVAC every few seconds.

I will try to implement broadcast messaging but it takes time. That's why I asked you to check your router settings and verify that Homey and HVAC are in the same network

oliviervb commented 4 years ago

yes they are in the same network

aivus commented 4 years ago

Hey @oliviervb.

I've pushed new alpha 0.1.3 version. Could you please check it?

If it doesn't work for you please create new diagnostic report.

thaserge commented 4 years ago

I tried to control AC from homkit, but they do not react to the command the first time, I still can not send a report.

The message appears: Something went wrong, please try again. (The item could not be found).

AC is forwarded to homkit through the plugin from sprut

aivus commented 4 years ago

@thaserge please create separate issue for this.

This one is about topic starter problem.

aivus commented 4 years ago

@oliviervb according to your last report (ID 7faa7c81-5eb2-4981-b65f-ff1c0f6daa22) I see that Homey can see your AC, but it doesn't response to the Homey (or Homey can not get this responses).

oliviervb commented 4 years ago

@aivus okay, and what can be the solution?

aivus commented 4 years ago

@oliviervb I've published 0.1.4 version to the alpha channel with possible fix.

Please check it.

oliviervb commented 4 years ago

Hello, Same problem. Thx for not giving up! Grts Olivier

Op do 17 okt. 2019 23:44 schreef Ilya Antipenko notifications@github.com:

@oliviervb https://github.com/oliviervb I've published 0.1.4 version to the alpha channel with possible fix.

Please check it.

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jahnkenneth commented 3 years ago

I also have this problem... :-( Any news?

aivus commented 1 year ago

Hey folks,

Do you still have this issue after the latest update?

rentisob commented 1 year ago

Hi Aivus, I'm facing again with the same issue that I mentioned to you some month ago. I have 2 Gree air conditioners one of them is working great, but the second one cannot be integrated to Homey, the app says: No new devices have been found. It was working fine parallel for months, but after a power outage it cannot be integrated again to Homey. Both systems are using the same Wifi SSID, and integrated into the Ewpe Smart application. Via the application both are working fine. I have just created a diagnostic report: 813c0a84-60d5-4777-be63-55da4855ee89. Do you know what can be the reason? Thanks for your help! Best regards, Csaba

aivus commented 1 year ago

Hello rentisob,

Gree app is seeing only AC with IP 192.168.2.150.

Try to switch off and then on the AC which is not available using a circuit breaker (of just pull the socket).

EWPE smart app could work because it can interact with AC using the cloud (AC is also connecting to the cloud). When the Homey app uses direct connection only.

Hope it helps.

On Tue, Feb 7, 2023, 10:34 rentisob @.***> wrote:

Hi Aivus, I'm facing again with the same issue that I mentioned to you some month ago. I have 2 Gree air conditioners one of them is working great, but the second one cannot be integrated to Homey, the app says: No new devices have been found. It was working fine parallel for months, but after a power outage it cannot be integrated again to Homey. Both systems are using the same Wifi SSID, and integrated into the Ewpe Smart application. Via the application both are working fine. I have just created a diagnostic report: 813c0a84-60d5-4777-be63-55da4855ee89. Do you know what can be the reason? Thanks for your help! Best regards, Csaba

— Reply to this email directly, view it on GitHub https://github.com/aivus/com.gree/issues/22#issuecomment-1420466212, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAHZOB3HGLQQ4YU6UW3OCHDWWIJLFANCNFSM4IJV6MRA . You are receiving this because you were mentioned.Message ID: <aivus/com. @.***>

rentisob commented 1 year ago

Hi Aivus, Yes it helped, I had to use the circuit breaker. Thank you!

WueBumbum commented 7 months ago

Hello,

I have the same issue. Both at home and at work. We have a very stable Ubiquity Wifi setup at both places. Sometimes it helps to restart the Homey App. When the AC's are shown offline in Homey they are always controlable via the Gree App.

Is there a connection retry after the homey app recognized an offline ac? I have seen a pull request for a configurable timeout in the settings, but have not found it.

best regards Andreas

aivus commented 7 months ago

Hello @WueBumbum

To control AC from Homey we are connecting to unit via local network, when for Gree App it's a AC unit connects to the Gree servers. So, there is a differece.

Yes, I have a plan to publish version with configurable timeouts to the test channel this year. So, it would be possible for users to increase timeout in device settings.

Is there a connection retry after the homey app recognized an offline ac?

Yes, Gree Homey app constantly updates the status of the AC unit (temperature, modes, etc). In case there are not response from the AC app marks device as offline, but still continue to request status updates.

went offline message means that device is not responding to the requests. I've noticed several times that re-enabling wifi module on AC helps.

dsaw703 commented 1 month ago

Hey @aivus, I checked the router settings. I think everything's okay. Could you try to connect? Or is there a special setting in Homey?

Has there been a resolution to this issue?

aivus commented 6 days ago

Looks like this issue is directly caused by https://github.com/aivus/com.gree/issues/85

Could you please post a firmware versions of the ACs (you can find them in EWPE Smart app)?

dsaw703 commented 6 days ago

The firmware versions are V1.39 for the wired controller and V1.21 for the wifi units.

Thanks.

From: Illia Antypenko @.> Sent: Monday, June 24, 2024 9:47:41 PM To: aivus/com.gree @.> Cc: dsaw703 @.>; Comment @.> Subject: Re: [aivus/com.gree] Your HVAC went Offline (#22)

Looks like this issue is directly caused by #85https://github.com/aivus/com.gree/issues/85

Could you please post a firmware versions of the ACs (you can find them in EWPE Smart app)?

— Reply to this email directly, view it on GitHubhttps://github.com/aivus/com.gree/issues/22#issuecomment-2187287381, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BB25ZDNZEI22WJGI7NVL5SDZJBZV3AVCNFSM4IJV6MRKU5DIOJSWCZC7NNSXTN2JONZXKZKDN5WW2ZLOOQ5TEMJYG4ZDQNZTHAYQ. You are receiving this because you commented.Message ID: @.***>