Closed ajones05 closed 7 years ago
Is that link to the video correct? Its not loading. I get white page when I click the link.
Yes it's correct. I just checked it - if you still can't open it, I can upload again and share a new link.
Not opening for me ... not sure why
maybe it's file type? All videos I've uploaded have been .mov files, but this was made with android and is .mp4 - maybe download it and try vlc player if it's not opening?
At least the page should open but it just keeps trying to load.
Here's a new upload: https://www.dropbox.com/s/8p2pw25rdfcwxuj/FB%20login%20fail%20-%20Android.mp4?dl=0
Ok, the video finally loaded. I am trying to see what is wrong.
It is difficult to tell what is happening so I am adding some alerts to try to see the error message. I am uploading an apk. Please ask the user to install it and then try to login with facebook from home page. They will see some alert messages. Please ask them to take a screen shot of each and show me.
OK will do - will you send the APK to me on upwork?
Here is the apk: https://www.dropbox.com/s/8g8ai98yyeie0xe/sam-debug.apk?dl=0
Here's a new video from him with the new APK and showing the different alerts: https://www.dropbox.com/s/kpjmgju2ggf7om6/FB%20login%20not%20working%20with%20alerts.mp4?dl=0. He said fails on the Nexus 6P, too.
Here are screenshots I took from the video in case that's all you need
Now it looks like has worked, but then returns to the login page
Thanks a lot! That is good progress. We have to repeat it once more with a new apk which I'll be giving you today.
Here is the new apk: https://www.dropbox.com/s/dgfjms3j347zofm/sam-debug.apk?dl=0
Please repeat the test and give me the screen shots of the alerts you see.
OK I shared it with him
Here's the video on dropbox, but screenshots are below and probably all you need: https://www.dropbox.com/scl/fi/mv7qzvmqdj6bhm35fw99v/2017_01_26_10_38_21.mp4
1.
back to login page like nothing happened
Thanks! Now the question is, why it thinks that the user cancelled the dialogue?
Just to make sure, is the user getting these alerts (or any of them) twice?
No. From the video he sent, he only gets each of them once. He hits OK for each one, and then it brings him back to the login screen
As an experiment, can you ask the user to completely remove the app along with its data and then install again and see what happens?
which version? The one on the app store or the latest APK with tests?
Install the one with alerts.
OK
If the above experiment doesn't resolve the issue, here is another one to try:
Reason to do this experiment is that I suspect the user already has an FB session but somehow, the status is showing 'unknown'. If the user can login successfully after the above steps, I'll then think about some fix but lets confirm the problem first.
I will let you know what he says. I think he is sick of testing and ignoring me for now...
This is the error that came up when he tried to login with FB after logging in / out from email.
Thanks! I have fixed it on FB app. Please ask the user to login with FB now. The actual app without alerts should also be working now.
It works fine on a Nexus 5 I have been testing with, but a friend using a Google Pixel XL, running Android 7.1.1 had an issue and sent this video: https://www.dropbox.com/s/j71csk4wd4d4l5z/Facebook%20login%20fail%20Android.mp4?dl=0 Any idea why this might happen?