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alamorre / react-support-engine

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React In-App Suport Chat hanging #8

Open RipaltaOriol opened 1 year ago

RipaltaOriol commented 1 year ago

I'm trying to implement react-support-engine for a support in-app chat use case and I followed the step in this video but the chat is hanging when the <ChatEngineWrapper> is generated. I've noticed this happens mostly in Chrome, haven't seen the issue when testing with Firefox. This is was it looks like when its hanging. Screenshot 2023-06-27 at 16 30 28

Is there any way to fix this? I've tried setting conditional rendering to chat.id and username.email as well as pass in those variables to the useEffect conditional re-rendering but nothing seems to work.

apoha-pat commented 3 months ago

I'm also getting this, seems like for me its down the Websocket connection failing? not sure.