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albaintor / homeassistant_electrolux_status

Get the status from your Electrolux Care devices
MIT License
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Config failed: Could not log in to ElectroluxStatus #43

Closed nireins closed 7 months ago

nireins commented 8 months ago

Hi, since today the Intigrations config failed with an error:

Could not log in to ElectroluxStatus, 429, message='', url=URL('https://api.eu.ocp.electrolux.one/one-account-authorization/api/v1/token')

What is wrong?

krzysztofsk commented 8 months ago

429 -> Too Many Requests

albaintor commented 8 months ago

Yes you should wait a little and confirm that it is still working through the app

micro521 commented 7 months ago

I get Unauthorized for the last couple of days. _connect(), ClientError: 401, message='Unauthorized', url=URL('https://api.eu.ocp.electrolux.one/one-account-authorization/api/v1/token')

albaintor commented 7 months ago

This happens randomly, especially when you restart HA frequently

Does it still work with the Electrolux app ?

micro521 commented 7 months ago

This happens randomly, especially when you restart HA frequently

Does it still work with the Electrolux app ?

I can log into the Electrolux app with my user but the machine looks to be offline in the app. I tried to reattach the machine to my home wifi but still looks to be offline. Ping works from my comuter to the local IP of the machine.

micro521 commented 7 months ago

It is strange taht I see Offline in the app and Connectivity staus as disconnected in the integration but I can see otyher sensors and I can use the controls. For example to change the program, even when the connextivity status is disconnected. I opened a ticket towards Electrolux to check why I see the status as Offline in their app.

albaintor commented 7 months ago

It is strange that you could log into the app, maybe the cookie is still valid, but anyway I guess that the server refuses the connection whatever it comes from the app or the integration with your login.

I guess that your account has been locked. I think you can unlock by resetting your password.

Both integration & app use the same API to get info. This is the problem with cloud integrations : your appliance is usually on the same network as your HA or app, but it has to go through their server to work...

micro521 commented 7 months ago

It is strange that you could log into the app, maybe the cookie is still valid, but anyway I guess that the server refuses the connection whatever it comes from the app or the integration with your login.

I guess that your account has been locked. I think you can unlock by resetting your password.

Both integration & app use the same API to get info. This is the problem with cloud integrations : your appliance is usually on the same network as your HA or app, but it has to go through their server to work...

I didn't do any action and it is working now. Looks like it was an issue on the server side.

EenerNL commented 7 months ago

It is strange that you could log into the app, maybe the cookie is still valid, but anyway I guess that the server refuses the connection whatever it comes from the app or the integration with your login.

I guess that your account has been locked. I think you can unlock by resetting your password.

Both integration & app use the same API to get info. This is the problem with cloud integrations : your appliance is usually on the same network as your HA or app, but it has to go through their server to work...

I didn't do any action and it is working now. Looks like it was an issue on the server side.

Hi,

I think there was a server side issue this morning. Our washing machine was offline in HA but also in the AEG app. My instance in HA recovered by itself around 11:43 this morning.

albaintor commented 7 months ago

I close the issue as it is not related to the integration