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albertogeniola / meross-homeassistant

Custom component that leverages the Meross IoT library to integrate with Homeassistant
MIT License
731 stars 83 forks source link

Hello,Login to Meross Cloud,An unexpected error occurred #511

Open Jennie324 opened 3 months ago

Jennie324 commented 3 months ago

Describe the bug Login to Meross Cloud An unexpected error occurred

Your environment HomeAssistant version: -- 2024.8.1 -- Hassio Version (if applicable): -- 1.34.0 -- Hardware environment: -- arm64-armbian-docker --

Logs taken when the issue happened [

iShot_2024-08-15_16 30 36 iShot_2024-08-15_16 27 39

](url)

dennishoeting commented 3 months ago

Same issue here, +1

manur37 commented 3 months ago

Same issue, I tested with all the server addresses mentioned ! Always the same mistake. No double identification on my account and no special characters in the password. The connection from the Meross app works well.

Richspr commented 3 months ago

HI I also have the same issue when trying to sign to connect

g4v4g4i commented 3 months ago

Same here.

rajBar commented 3 months ago

Same issue here too. Coincided with me being logged out of the meross app too

2006ciro commented 3 months ago

same

wesleyharkins1093 commented 3 months ago

Same issue here - Any resolutions?

gregborn commented 3 months ago

Same issue, two devices

Misery loves company?

tristanbes commented 3 months ago

Same :) Changed password on my account, but still got an error even after password reset

varactor commented 3 months ago

Same issue here, 15 unusable devices :/

HerrVonundZu commented 3 months ago

Same here. Will Switch to local plugin for now

meza commented 3 months ago

Same issue here

marcunson commented 3 months ago

same

NadirKamran commented 3 months ago

Same here!

dpajanssen commented 3 months ago

Same here!

And solved by @jasonwitty post! Perfect, thanks!

Wozzagonebush commented 3 months ago

Same here. First got logged out of the Android app, then all my devices stopped working.

Managed to log back into Android app but no joy with the integration.

jpearn commented 3 months ago

Has anyone had the following email before it stopped working ?

_This is meross cloud security team contacting you.

First of all, thanks for choosing meross products and we hope that you enjoy smart life with our smart products.

Recently our cloud security system has noticed that your devices are communicating with the could server at an extremely high frequency. We consider these behaviours abnormal and are concerned about the security of your devices.

Due to the security concerns and the intent to avoid any further potential damage, we will terminate the cloud services of these devices for now to protect your devices.

If you are sure that your devices are safe, NOT hacked, and are performing as expected. Please first lower your periodic request rate to no more than one message every ten seconds and then send an email to [support@meross.com](mailto:support@meross.com). We will resume cloud service for you within 24 hours.

For the safety of your device and personal data, we suggest you to use meross app to manage your devices and DO NOT use any other third-party platforms. Please note that any abnormal high cloud request frequency will cause cloud service termination again.

Should you have any information you would like to provide us with or you would like to offer us any clarification, please contact us within 24 hours._

Mick-Ma commented 3 months ago

Yes, I had that email. I emailed them back about having too many of their products which is why they see so many communications and next day it worked again.

wesleyharkins1093 commented 3 months ago

I never saw that email. Been an annoying week without all my integrations working. Sent from my iPhone

On Aug 24, 2024, at 12:21 PM, Mick-Ma @.***> wrote:



Yes, I had that email. I emailed them back about having too many of their products which is why they see so many communications and next day it worked again.

— Reply to this email directly, view it on GitHubhttps://github.com/albertogeniola/meross-homeassistant/issues/511#issuecomment-2308446202, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BKFHSJE64GNI63PYY5UMPO3ZTCXKHAVCNFSM6AAAAABMRZ7Z2CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMBYGQ2DMMRQGI. You are receiving this because you commented.Message ID: @.***>

jasonwitty commented 3 months ago

hey guys see my post on this thread.

https://github.com/albertogeniola/meross-homeassistant/issues/510

I would imagine that the issue with your account getting locked by the meros engineers is because your integrations are continuing to poll over and over without a sucessful login. So it could be a symptom and not the root cause. the API was changed to remove a field and i dont think there is any way this exact code base could work with the api right now.

rajBar commented 3 months ago

hey guys see my post on this thread.

510

I would imagine that the issue with your account getting locked by the meros engineers is because your integrations are continuing to poll over and over without a sucessful login. So it could be a symptom and not the root cause. the API was changed to remove a field and i dont think there is any way this exact code base could work with the api right now.

WORKED A CHARM! You're a legend, thank you!

Richspr commented 3 months ago

Hi not working for me. I tried your suggestions in post thread #510 _ I could not find a pycache folder in my meross cloud files. I have deleted and re installed but still get the same message an " unexpected error occurred." I only have one device so guess I am going to have to do with out it at the moment