Amprobe TMD 56 will not connect to Artisan on Dell Windows 8

[GoogleCodeExporter]

What steps will reproduce the problem?
1.downloaded And turned on Artisan 7.4
2.plugged in USB of Amprobe TMD 56 and selected correct device 
3. Tried to configure serial port to USB but only have the option of COM3

What is the expected output? What do you see instead?

What version of the product are you using? On what operating system?

Please provide any additional information below.

Original issue reported on code.google.com by snagel.m...@gmail.com on 8 Dec 2014 at 7:43

[GoogleCodeExporter]

Did you install the serial driver for the device (don't remember which one is 
the correct one, but it might be the FTDI or the PL2303)? Did you read the 
Installation Wiki here on this page? There is a specific section on that 
Amprobe, explaining how to configure it to communicate on channel 0.

Original comment by luther.m...@gmail.com on 9 Dec 2014 at 6:00

[GoogleCodeExporter]

[deleted comment]

[GoogleCodeExporter]

[deleted comment]

[GoogleCodeExporter]

I read through the installation process on Wiki.  I have made sure the Amprobe 
is on channel 0.  

The issue, I believe, is that the computer is not reading the Amprobe when I 
plug it into the USB port, which makes me believe that it is a serial driver 
issue, but I cannot figure out which is the correct driver to install.

I have a friend that has been using this Amprobe for a couple years with a Dell 
that is running Windows 8 as well and he has had no issues. 

Original comment by snagel.m...@gmail.com on 9 Dec 2014 at 3:12

[GoogleCodeExporter]

So as this seems not to be an issue in the Artisan software (wonder why you 
downloaded v7.4 and not v9.0 thus) as that device is reported to work well for 
others on all platforms, I reject this issue. I guess your wire is broken or 
your driver does not work as it should for some reason.

Original comment by luther.m...@gmail.com on 9 Dec 2014 at 4:48

• Changed state: Invalid

[GoogleCodeExporter]

I only downloaded 7.4 because my coworker has been using it with no reported 
issues.

I will download 9.0 and see if that solves the issue.

Do you know which driver I should be using?

Original comment by snagel.m...@gmail.com on 9 Dec 2014 at 4:57

[GoogleCodeExporter]

And the wire is not broken because several other roasters are using the same 
device and cable with no issues.

 I understand this is a user error, but I thought I could get some support here.

Original comment by snagel.m...@gmail.com on 9 Dec 2014 at 4:59