email connection timeout does not show up with email-check on admin dashboard

[s-light]

i have setup Phraseanet with docker on a old laptop to test it. the basic web-app does work. but i wanted to setup mail so i can also test the new user mail feature.

for this i put my mail config into the .env

# Phraseanet mail configuration
PHRASEANET_EMITTER_EMAIL=cloud@myotherdomain.eu
PHRASEANET_MAIL_OBJECT_PREFIX=
PHRASEANET_SMTP_ENABLED=true
PHRASEANET_SMTP_HOST=xxxxxx123456789.mailout.server-he.de
PHRASEANET_SMTP_PORT=465
PHRASEANET_SMTP_AUTH_ENABLED=true
PHRASEANET_SMTP_SECURE_MODE=tls
PHRASEANET_SMTP_USER=usernamething
PHRASEANET_SMTP_PASSWORD=mypassword

but if i go to the admin dashboard and use the test mail form i get som errors in the logfile and the site does get empty:

phraseanet_1     | [04-Nov-2020 01:19:20] WARNING: [pool www] child 57 said into stderr: 
"[2020-11-04 01:19:20] phraseanet.ERROR: Connection to tcp://xxxxxx123456789.mailout.server-he.de:465 Timed Out {"code":0,"trace":[{"namespace":"","short_class":"","class":"","type":"","function":"","file":"/var/alchemy/Phraseanet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php","line":404,"args":[]},{"namespace":"","short_class":"Swift_Transport_AbstractSmtpTransport","class":"Swift_Transport_AbstractSmtpTransport","type":"->","function":"_getFullResponse","file":"/var/alchemy/Phraseanet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php","line":289,"args":[["string","0"]]},{"namespace":"","short_class":"Swift_Transport_AbstractSmtpTransport","class":"Swift_Transport_AbstractSmtpTransport","type":"->","function":"_readGreeting","file":"/var/alchemy/Phraseanet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php","line":117,"args":[]},{"name...

phraseanet_1     | [04-Nov-2020 01:19:20] WARNING: [pool www] child 57 said into stderr: 
"wift_Transport_AbstractSmtpTransport","type":"->","function":"start","file":"/var/alchemy/Phraseanet/vendor/swiftmailer/swiftmailer/lib/classes/Swift/MemorySpool.php","line":83,"args":[]},{"namespace":"","short_class":"Swift_MemorySpool","class":"Swift_MemorySpool","type":"->","function":"flushQueue","file":"/var/alchemy/Phraseanet/lib/Alchemy/Phrasea/Controller/Admin/DashboardController.php","line":99,"args":[["object","Swift_Transport_EsmtpTransport"]]},{"namespace":"Alchemy\\Phrasea\\Controller\\Admin","short_class":"DashboardController","class":"Alchemy\\Phrasea\\Controller\\Admin\\DashboardController","type":"->","function":"sendMail","file":null,"line":null,"args":[["object","Symfony\\Component\\HttpFoundation\\Request"]]},{"namespace":"","short_class":"","class":"","type":"","function":"call_user_func_array","file":"/var/alchemy/Phraseanet/vendor/symfony/symfony/src/Symfony/Component/HttpKernel/HttpKernel.php","line":144,"args":...

phraseanet_1     | [04-Nov-2020 01:19:20] WARNING: [pool www] child 57 said into stderr: 
"ller"],["string","sendMail"]]],["array",[["object","Symfony\\Component\\HttpFoundation\\Request"]]]]},{"namespace":"Symfony\\Component\\HttpKernel","short_class":"HttpKernel","class":"Symfony\\Component\\HttpKernel\\HttpKernel","type":"->","function":"handleRaw","file":"/var/alchemy/Phraseanet/vendor/symfony/symfony/src/Symfony/Component/HttpKernel/HttpKernel.php","line":64,"args":[["object","Symfony\\Component\\HttpFoundation\\Request"],["string","1"]]},{"namespace":"Symfony\\Component\\HttpKernel","short_class":"HttpKernel","class":"Symfony\\Component\\HttpKernel\\HttpKernel","type":"->","function":"handle","file":"/var/alchemy/Phraseanet/vendor/silex/silex/src/Silex/Application.php","line":586,"args":[["object","Symfony\\Component\\HttpFoundation\\Request"],["string","1"],["boolean",true]]},{"namespace":"Silex","short_class":"Application","class":"Silex\\Application","type":"->","function":"handle","file":"/var/alchemy/Phraseanet/ve...

phraseanet_1     | [04-Nov-2020 01:19:20] WARNING: [pool www] child 57 said into stderr: 
"Symfony\\Component\\HttpFoundation\\Request"]]},{"namespace":"Silex","short_class":"Application","class":"Silex\\Application","type":"->","function":"run","file":"/var/alchemy/Phraseanet/www/index.php","line":23,"args":[]}]} {"url":"/admin/dashboard/send-mail-test/","ip":"10.63.19.100","http_method":"POST","server":"","referrer":"http://mylocaldomain.de:8082/admin/"}"

so likely that the connection is not working is a configuration error from me... i think that the server does not handle this error crasefully and reports this problem back to the dashboard is a bug?! :-)

[moctardiouf]

Hello,

It seems like you're facing a network dns resolution matter from the container side. Can you make sure by entering into the phraseanet container that you can resolve any dns name.

Best regards

[s-light]

thanks @moctardiouf. i think i have tested for dns resolution - but will revisit at the weekend.. my main point was: if this kind of error happens it would be a good idea to show it to the user interface instead of a white nothing.... ;-)