Setup Issue Tracking System

[alekho77]

Establish an effective issue tracking system to gather feedback and track issues reported by end-users of the Epic Valheim Mods Pack. While GitHub Project serves for internal issue tracking among developers, this task focuses on creating a user-friendly system for end-users, particularly those interacting with the mod through Thunderstore.

Definition of Ready (DoR)

• GitHub Project is already set up for internal issue tracking.
• Familiarity with Thunderstore platform and its community engagement features.
• Understanding of the user base and the types of issues they might encounter.

Definition of Done (DoD)

• A user-friendly issue reporting system is set up and accessible to end-users.
• Clear guidelines for reporting issues are provided.
• A process for regularly reviewing and responding to user-reported issues is established.
• Integration between Thunderstore feedback and internal GitHub Project tracking is in place.

Tasks

• [ ] Research and select an appropriate tool or method for user issue reporting (considering Thunderstore capabilities).
• [ ] Create a clear and concise guide on how to report issues for end-users.
• [ ] Implement a system for transferring user-reported issues from Thunderstore to the GitHub Project.
• [ ] Set up a routine for the project team to review and address user-reported issues.

Testing

• Test the issue reporting process from a user’s perspective to ensure it is straightforward and functional.
• Validate the integration and flow of issues from Thunderstore to GitHub Project.

Notes

• The system should be easy for users with varying levels of technical expertise.
• Consider setting up a FAQ or troubleshooting guide on Thunderstore to reduce common inquiries.
• Maintain transparency with users regarding the status and progress of reported issues.