Mailer seems to be working but no email are being sent

alexd124641 commented 4 years ago

Issue Summary I've installed alerta (which work fine) and alerta-mailer. When I do alerta-mailer (or execute mailer.py), everything seems to be working (connection to the database and heartbeat) I can see the heartbeat in the web UI but I don't receive any email.

Environment

OS: Linux (Debian 10)
API version: 8.0.3
Deployment: self-hosted
For self-hosted, WSGI environment: nginx/uwsgi
Database: MongoDB
Server config: Auth enabled? Yes Auth provider? Basic Customer views? No
web UI version: [eg. 6.8.1]
CLI version: [eg. 6.8.1]

To Reproduce Steps to reproduce the behavior:

Execute alerta-mailer
Generate new alerts after the POST command (which results in 201)
No email are being sent (nothing in the logs)

Expected behavior At least having a trace somewhere of the email in order to identify what is going wrong

Alerta config

Alerta.conf:

[DEFAULT]
endpoint = http://localhost:8080/api
key = 6Xric-orNcEnCJZ6A5MVVQwdDKVw-Wc6JztIvLLO

[alerta-mailer]
key = 6Xric-orNcEnCJZ6A5MVVQwdDKVw-Wc6JztIvLLO
mail_to = mailhog@mailhog.example
mail_from = alerta@mailhog.example
amqp_url = mongodb://localhost:27017/kombu
endpoint = http://localhost:8080/api
dashboard_url = http://localhost:8000
smtp_host = localhost
smtp_port = 1025
smtp_use_ssl = False
debug = True
skip_mta = False
email_type = text
amqp_topic = notify
config_file = /etc/alerta/alerta.conf

alertad.conf:

#!/usr/bin/bash
PLUGINS = ['remote_ip','reject','heartbeat','blackout', 'prometheus', 'alerta-mailer', 'amqp']
ALERTA_TIMEOUT = 14400
ALERT_TIMEOUT = 14400
SECRET_KEY = '6Xric-orNcEnCJZ6A5MVVQwdDKVw-Wc6JztIvLLO'
BASE_URL = '/api'
DEBUG = True
LOG_HANDLERS = ['console', 'file']
LOG_FILE = '/var/log/alerta/alertad.log'
LOG_MAX_BYTES = 5*1024*1024  # 5 MB
LOG_BACKUP_COUNT = 2
LOG_FORMAT = 'verbose'

DATABASE_URL = 'mongodb://127.0.0.1:27017/?replicaSet=test&connectTimeoutMS=300000'
DATABASE_NAME = 'monitoring'
DATABASE_RAISE_ON_ERROR = False

SEVERITY_MAP = {
    'security': 0,
    'critical': 1,
    'major': 2,
    'minor': 3,
    'warning': 4,
    'indeterminate': 5,
    'normal': 9,
    'ok': 9,
    'unknown': 9,
    'informational': 9,
}

DEFAULT_NORMAL_SEVERITY = 'ok'  # 'normal', 'ok', 'cleared'
DEFAULT_PREVIOUS_SEVERITY = 'indeterminate'

COLOR_MAP = {
    'severity': {
        'security': '#B3B3B3',
        'critical': 'red',
        'major': 'orange',
        'minor': '#9B870C',
        'warning': '#1E90FF',
        'indeterminate': 'lightblue',
        'normal': '#00CC00',
        'ok': '#00CC00',
        'unknown': 'silver',
        'informational': 'grey'
    },
    'text': 'black',
    'highlight': 'skyblue '
}

EMAIL_VERIFICATION = False
MAIL_FROM = 'alerta@mailhog.example'
SMTP_HOST = 'localhost'
SMTP_PORT = 1025
SMTP_STARTTLS = False

Mailer.py :

DEFAULT_OPTIONS = {
    'config_file':   '/etc/alerta.conf',
    'profile':       'alertamailer',
    'endpoint':      'http://127.0.0.1:8080/api',
    'key':           '6Xric-orNcEnCJZ6A5MVVQwdDKVw-Wc6JztIvLLO',
    'amqp_url':      'mongodb://127.0.0.1:27017/kombu',
    'amqp_topic':    'notify',
    'amqp_queue_name':    '', # Name of the AMQP queue. Default is no name (default queue destination).
    'amqp_queue_exclusive': True, # Exclusive queues may only be consumed by the current connection.
    'smtp_host':     '127.0.0.1',
    'smtp_port':     1025,
    'smtp_username': '', # application-specific username if it differs from the specified 'mail_from' user
    'smtp_password': '',  # application-specific password if gmail used
    'smtp_starttls': True,  # use the STARTTLS SMTP extension
    'smtp_use_ssl': False,  # whether or not SSL is being used for the SMTP connection
    'ssl_key_file': None, # a PEM formatted private key file for the SSL connection
    'ssl_cert_file': None, # a certificate chain file for the SSL connection
    'mail_from':     '',  # alerta@example.com
    'mail_to':       [],  # devops@example.com, support@example.com
    'mail_localhost': 'mailhog.example',  # fqdn to use in the HELO/EHLO command
    'mail_template':  os.path.dirname(__file__) + os.sep + 'email.tmpl',
    'mail_template_html': os.path.dirname(__file__) + os.sep + 'email.html.tmpl',  # nopep8
    'mail_subject':  ('[{{ alert.status|capitalize }}] {{ alert.environment }}: '
                      '{{ alert.severity|capitalize }} {{ alert.event }} on '
                      '{{ alert.service|join(\',\') }} {{ alert.resource }}'),
    'dashboard_url': 'http://127.0.0.1:3000',
    'debug':         True,
    'skip_mta':      False,
    'email_type':    'html'  # options are: text, html
}

Output of either ./mailer.py or alerta-mailer:

root@112501L01SUP:/etc/alerta/mailer# ./mailer.py
DEBUG:__main__:Looking for rules files in /etc/alerta/alerta.rules.d
INFO:kombu.mixins:Connected to mongodb://localhost:27017/kombu
Connected to mongodb://localhost:27017/kombu
DEBUG:urllib3.connectionpool:Starting new HTTP connection (1): localhost:8080
Starting new HTTP connection (1): localhost:8080
DEBUG:urllib3.connectionpool:http://localhost:8080 "POST /api/heartbeat HTTP/1.1" 201 454
http://localhost:8080 "POST /api/heartbeat HTTP/1.1" 201 454

If you need any additional info, file or command output let me know.