Add icon to alert list for link to operator instructions

[helmutundarnold]

Is your feature request related to a problem? Please describe. Yes, operator want to see instructions when alerts comes up.

Describe the solution you'd like Click on an icon on the right side of the alert give the instructions in a javascript-modal-box which are selectable for copy/paste

Describe alternatives you've considered Alternate would to limit the instructions to textbased ones with limited number of characters. Another alternate would be to present a link in an additional column

Additional context Instructions should be possible

• on customer level
• on service level
• on environment level
• on event level

It would be nice to combine it somehow with prometheus alertrules Operators should have the option to update the instructions. There should be an RestAPI to handle Instructions

[satterly]

I'd consider adding a button that links to a runbook or operator instructions but would not want those instructions to be managed by Alerta. There are numerous collaborative document tools like Wiki, Confluence, Sharepoint etc and most organisations run one or more. The link to the tool can be dynamically generated by a plugin based on alert attributes (so that it could vary by customer, service, environment, or whatever as you suggested) and then the link added as an attribute to the alert.

[helmutundarnold]

We can close this issue now.