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alexmonteiro / Redmine-Monitoring-Controlling

Redmine Plugin that works with Highcharts to show tasks on project throught Charts.
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Error while converting SVG #67

Closed kadeshiseraph closed 11 years ago

kadeshiseraph commented 11 years ago

This plugin is fantastic. Everything works well for me except for the ability to download a chart. I can download as SVG, but when attempting to download in another format i get a 'Highcharts Export error' page which reads 'Error while transcoding svg file to an image'.

My apache2 error log has an entry for:

[Tue Oct 30 13:08:39 2012] [error] [client 192.168.1.57] File does not exist: /opt/redmine/apache2/htdocs/plugin_assets, referer: http://192.168.1.22/redmine/mc_human_resource_project/index/intranet

Any help would be very much appreciated as this is a great plugin that offers exactly what we need. Thanks in advance

kadeshiseraph commented 11 years ago

I know this is a lot of information, but here is the provided debug information:

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80 107.5 L 1299 107.5" fill="none"></path><path stroke-width="1" stroke="#C0C0C0" d="M 80 50.5 L 1299 50.5" fill="none"></path><path stroke-width="1" stroke="#C0C0C0" d="M 80 276.5 L 1299 276.5" fill="none"></path></g><g class="highcharts-series-group"><g clip-path="url(#highcharts-23)" transform="translate(80,50)" visibility="visible" class="highcharts-series"><rect transform="translate(1,1)" stroke-opacity="0.05" ry="0" rx="0" stroke="rgb(0, 0, 0)" stroke-width="5" height="169" width="585" y="56.5" x="316.5" fill="none"></rect><rect transform="translate(1,1)" stroke-opacity="0.1" ry="0" rx="0" stroke="rgb(0, 0, 0)" stroke-width="3" height="169" width="585" y="56.5" x="316.5" fill="none"></rect><rect transform="translate(1,1)" stroke-opacity="0.15000000000000002" ry="0" rx="0" stroke="rgb(0, 0, 0)" stroke-width="1" height="169" width="585" y="56.5" x="316.5" fill="none"></rect><rect ry="0" rx="0" stroke="#FFFFFF" stroke-width="1" height="169" width="585" y="56.5" x="316.5" fill="#4572A7"></rect></g></g><text class="highcharts-title" text-anchor="middle" style="font-family:'lucida grande', 'lucida sans unicode', verdana, arial, helvetica, sans-serif;font-size:16px;color:#3e576f;fill:#3e576f;" y="25" x="675"><tspan x="675">Issues by Assignee</tspan></text><g transform="translate(80,50)" visibility="visible" class="highcharts-data-labels"><text transform="rotate(-90 900 67)" r="0" text-anchor="end" style="font-family:'lucida grande', 'lucida sans unicode', verdana, arial, helvetica, sans-serif;font-size:11px;color:#ffffff;line-height:14px;font:normal 13px verdana, sans-serif;fill:#ffffff;" y="67" x="900"><tspan x="900">6</tspan></text></g><g class="highcharts-axis"><text visibility="visible" transform="rotate(-45 689.5 290)" text-anchor="end" style="font-family:'lucida grande', 'lucida sans unicode', verdana, arial, helvetica, sans-serif;font-size:11px;color:#666;line-height:14px;font:normal 13px verdana, sans-serif;fill:#666;" y="290" x="689.5"><tspan x="689.5">Andrew W.</tspan></text><path stroke-width="1" stroke="#C0D0E0" d="M 1299.5 276 L 1299.5 281" fill="none"></path></g><g class="highcharts-axis"><text visibility="visible" text-anchor="end" style="font-family:'lucida grande', 'lucida sans unicode', verdana, arial, helvetica, sans-serif;font-size:11px;width:590px;color:#666;line-height:14px;fill:#666;" y="279.6" x="72"><tspan x="72">0</tspan></text><text visibility="visible" text-anchor="end" style="font-family:'lucida grande', 'lucida sans unicode', verdana, arial, helvetica, sans-serif;font-size:11px;width:590px;color:#666;line-height:14px;fill:#666;" y="223.1" x="72"><tspan x="72">2</tspan></text><text visibility="visible" text-anchor="end" style="font-family:'lucida grande', 'lucida sans unicode', verdana, arial, helvetica, sans-serif;font-size:11px;width:590px;color:#666;line-height:14px;fill:#666;" y="166.6" x="72"><tspan x="72">4</tspan></text><text visibility="visible" text-anchor="end" style="font-family:'lucida 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alexmonteiro commented 11 years ago

All charts are render as SVG file and when it exports to another format the server will post the SVG at http://export.highcharts.com . Check if your server can reach this address. Ty for reporting.

kadeshiseraph commented 11 years ago

Thanks for the prompt response Alex. When I navigate to that page I receive the same 'Error while converting SVG' message, but with 'The required - svg - post parameter is missing' and 'null' in debug.

kadeshiseraph commented 11 years ago

This has just started working again with no input from me! Thanks for your help.