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New client app ticket index #157

Open peterdj opened 2 years ago

peterdj commented 2 years ago

This is a pull request that contains several things.

  1. A webhook to be able to dynamically index tickets when they are updated (I've got a question about this as well below)
  2. A Zendesk App that's a client-side app that allows search for both tickets and articles in the ticket sidebar as well as in a main area

These 2 updates are improvements, because I think we should be indexing and searching for tickets as well as articles.

Questions:

  1. Can I setup the indexer on a server? who would be the one I would talk to about that? This could be for the webhook as well as a daily indexer
  2. Can the server use node instead of Ruby, or do I need to setup the indexer in Ruby like the article indexer?

Feel free to reach out with any questions of your own.