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alkem-io / client-web

Default web frontend, enabling browsing the Alkemio platform - so the hosted Challenges and communities collaborating around those Challenges.
https://alkem.io
European Union Public License 1.2
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BUG: Images in a whiteboard are not loading in the Edge browser #7141

Closed DonnaDuiker closed 2 weeks ago

DonnaDuiker commented 4 weeks ago

Describe the bug Images in a whiteboard are not loading in the Edge browser, while they are loading in the Chrome Browser.

This is occuring in the whiteboard to collect feedback from partners: Alkemio - Safe Spaces for Collaboration

Sentry Issue: Error downloading file: https://alkem.io/api/private/rest/storage/document/498113d1-7626-4b31-9b8...: https://alkem.io/building-alkemio/challenges/productfeedback/collaboration/productfeedback-collabora/whiteboards/whiteboard — alkemio — alkemio

To Reproduce It is not happening with Alkemio accounts with elevated priviliges (Global Admin, GS).

It is happening with accounts that are part of the Space "Building Alkemio" but not of the subspace "Alkemio Product Feedback", in which the whiteboard is located.

After becoming a member of the Subpace I still don't see the images in the Edge browser.

(I used my personal gmail account)

Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected behavior Images to load also in the Edge browser

Screenshots

image.png

Desktop (please complete the following information):

Additional context Spotted in Sentry, also received an e-mail from a partner that had this issue.

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SimoneZaza commented 2 weeks ago

@Comoque1 can you have a look whether this is easily reproducible or not?

Comoque1 commented 2 weeks ago

@SimoneZaza , the document from the description is removed. The exact same scenario tried to reproduce on ACC env and I the visuals were available for windows/edge configuration.

image.png

On production I have tried with my alkemio account (not GA and not member of the subspace) to see the visuals on the particular WBs - they were accessible from Windows10/ Edge 130...