[ANDROID ONLY]: Push Notification sent from Marketing cloud is not displayed when app is in KILLED state.

[PallabJS]

When push notification is sent from MarketingCloud - MobilePush, Notification is not displayed when app is at closed or Quit state. I found out that Salesforce is not sending notification part in the notification payload, instead it's sending data, which might be getting ignore by the firebase notification handler.

messaging().setBackgroundMessageHandler(async (nf) => {
    console.log("BG Notification: ", JSON.stringify(nf, null, 2));
  });

And looks like there is no way to configure the payload at MobilePush service to include notification object. Found a thread that exactly matches the current scenario -> https://salesforce.stackexchange.com/questions/330974/android-mobile-push-via-marketingcloudsdk-not-received

After going through the code I observed that the troubleshoot fix step is already added in the code.

But still I am not able to see notification when App is in KILLED state.

FYI: In all other cases, notification works perfectly fine.

Any Ideas?

[andrejpavlovic]

Try sending the push notification directly from firebase. Usually the issue I've seen is that the push notification doesn't appear when the app is running, not the other way around.

[PallabJS]

Yes, the push notification won't appear when App is in Foreground, that is a separate thing from what I am facing. Sending push notification from firebase works as it add notification field to the payload. But when sending a push notification from Salesforce MobilePush service, the payload won't include the notification field, and firebase background handler seems to ignore it as a data-only only type notification, hence notification is not displayed. I needed a work around for this particular case.

[andrejpavlovic]

What does your javascript code look like? Are you following the instructions on how to set the push token as per https://github.com/allboatsrise/expo-marketingcloudsdk/blob/c3b465b99dd4750669b3cd45983f690b5890a67d/README.md?plain=1#L41-L93 ?

Not sure what workaround you're referring to, push notifications work just fine on iOS/Android with this expo plugin. Make sure you have latest expo, expo-notification packages. Etc.

[PallabJS]

Solved this issue by completely removing @react-native-firebase/messaging from the project. Using multiple notification handling services caused the incoming notification at KILLED state to be handled by firebase which treats data-only notification as silent/no-show notification.

[andrejpavlovic]

Makes sense, good work!