allegro / allegro-api

Issue tracker and wiki for Allegro REST API
https://developer.allegro.pl/
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Sandbox account needs manual admin activation - why? #10088

Open abratoda opened 1 month ago

abratoda commented 1 month ago

Why is the newly created sanbox account not automatically activated? The account requires verification of a fictitious bank account - so no money can be sent, so the only option to complete the activation is manually by the admin, which is unbelievable. The same error has been addressed many times here and still no one has fixed it. When someone enters a similar bug, it just ends up with the admin manually activating their account - that's not a solution after all... The problem has been going on for years...

AureliuszBrussy commented 1 month ago

I apologize for the inconvenience. I understand your comments and your disappointment. At the same time, I assure you that we want to improve the experience of activating an account on Sandbox, and in the future, the process will be more user-friendly. However, I am not yet able to say when this will change.

abratoda commented 1 month ago

OK, I understand. So can you activate our account (lilienpetitanchova@gmail.com) manually?

abratoda commented 1 month ago

I created another account sandboxtoda that you can also activate - it behaves the same there (cannot verify bank account).

AureliuszBrussy commented 1 month ago

I activated both of the indicated accounts.

abratoda commented 1 month ago

thank you very much