question about order status

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question about order status #10238

Open yangcen6 opened 3 weeks ago

yangcen6 commented 3 weeks ago

The order status of these four orders was Canceled when they were first sent to us. But now the order status has been updated to READY_FOR_SHIPMENT. Please help me find out what is going on. b9b8c690-9c17-11ef-8c9f-3f7cab2ca0eb 873c3c20-9c16-11ef-8292-dbcaa976bcc7 aceded40-9b69-11ef-97f4-a3f3027d95fb becefbc1-993f-11ef-a4c2-931d89b17f79

AureliuszBrussy commented 3 weeks ago

Order processing statuses can be changed at any time by the seller. This is what happened in this case - the seller set such statuses in the Orders tab. First he set the value CANCELLED, and then READY_FOR_SHIPMENT.

yangcen6 commented 3 weeks ago

So the status of these orders is changed by the seller?

AureliuszBrussy commented 3 weeks ago

fulfillment.status field can be changed by the seller. status field cannot be changed by the seller and this status is most important for order processing.