Offer publication change status not working

[aswiniimpro]

Offer publication API is not working. When tried to change status for a offer using https://api.allegro.pl/sale/offer-publication-commands/52f147dd-3bdf-4e1f-b3d4-6f52fc49da57 Got Response as { "id": "52f147dd-3bdf-4e1f-b3d4-6f52fc49da57", "taskCount": { "total": 0, "success": 0, "failed": 0 } }

When check with https://api.allegro.pl/sale/offer-modification-commands/52f147dd-3bdf-4e1f-b3d4-6f52fc49da57/tasks, it gives as { "tasks": [ { "offer": { "id": "10805931270" }, "message": "", "status": "SUCCESS", "scheduledAt": "2021-07-28T06:21:53.07Z", "finishedAt": "2021-07-28T06:21:53.054Z", "field": "publication", "errors": [] } ] }

But, no changes updated even after an hour

Please help us to resolve this issue.

[PrzemyslawLukanowski]

Via this tab. The payment for this order was not finished so as a buyer you should retry to complete the payment and then you will be able to see payment details.

[aswiniimpro]

Via this tab. The payment for this order was not finished so as a buyer you should retry to complete the payment and then you will be able to see payment details.

I have referred this page. How to make payment for "payment in progress" orders ? - https://nimb.ws/XEjKvZ I found 'Cancel Payment' option alone. Even though we have chosen payment method, How did this possible to place the order without delivery address and payment method ?

[PrzemyslawLukanowski]

If payment is still in progress after several minutes, you can cancel the payment and try to finish it again from this tab, using a different payment method (I've checked it a moment ago and VISA or BLIK methods work fine). The delivery address was retrieved from the account data and I assume you've used the VISA payment method as you mentioned above.

[aswiniimpro]

If payment is still in progress after several minutes, you can cancel the payment and try to finish it again from this tab, using a different payment method (I've checked it a moment ago and VISA or BLIK methods work fine). The delivery address was retrieved from the account data and I assume you've used the VISA payment method as you mentioned above.

So this is a technical fault inside allegro seller portal while place an order ? Yeah i have also checked the visa payment now. It working fine for next orders.

[PrzemyslawLukanowski]

There must be something wrong with processing your payment, but right now - as you confirmed - everything works fine.

[aswiniimpro]

Okay. Thank you.

[aswiniimpro]

Hi,

When use create invoice api continuously for five to six times for different orders https://api.allegro.pl.allegrosandbox.pl/order/checkout-forms/{orderId}/invoices, "ServiceTimeoutException" error occurs sometimes

{"errors":[{"code":"ServiceTimeoutException","message":"An error occurred","details":null,"path":null,"userMessage":"Execution of the request timed-out. Try again."}]}

[Lukasz-Zurek]

@aswiniimpro I have checked it couple of times and did not receive any error. There may have been a temporary timeout on our side.

Could you please confirm if you still receive an error ? If so, please provide some more details for example: trace-id & sample request. Thank you.

[aswiniimpro]

Hi @PrzemyslawLukanowski ,

https://allegro.pl/my-allegro/sales/delivery-settings - We have lot of delivery settings that are created via api automatically while our testing. But we need only one delivery settings.

Need to delete unused delivery settings. But we don't have delete option. Any way to delete unused entries ?

[PrzemyslawLukanowski]

Hi, unfortunately not, you can change the existing settings, but not remove them.

[aswiniimpro]

Hi, unfortunately not, you can change the existing settings, but not remove them.

Okay.

[aswiniimpro]

Hi @PrzemyslawLukanowski ,

Allegro vacation mode - when we enable vacation mode, will it disable selling offers in front-end ?

[PrzemyslawLukanowski]

This case is not API-related, please use our contact form for such questions.

[aswiniimpro]

okay.

[aswiniimpro]

Hi @PrzemyslawLukanowski ,

We have placed one order in allegro live environment and update tracking number via shipment API call. Order status is still 'In progress'. Is order status update not triggered while create shipment via API ? When will order status will change automatically or we need to change manually via seller portal ?

[PrzemyslawLukanowski]

Hello, The order status will change automatically to "SENT" only when you have the subscription enabled and set the following option in the Order settings tab:

If you would like to handle this manually, you should use PUT /order/checkout-forms/{checkoutForm.id}/fulfillment.

[aswiniimpro]

Okay. If i enabled subscription is the order the status changed to 'Picked Up' after the customer will receive the parcel ? or that will be a manual action ?

[PrzemyslawLukanowski]

It won't work that way, so you should change it manually.

[aswiniimpro]

Even if i buy basic subscription, order status won't be automatically changed ? How do seller know the customer receives the parcel ? What is the use of monthly subscription then ? 'Picked Up' order status change is only for seller reference or it involves any other email flow internally ?

• when will the customer receives email notification about order shipment ?

[PrzemyslawLukanowski]

You can change the possible order settings via this tab - status will change automatically only after adding the tracking number. The change of the status of the order in the Orders tab does not involve email flow - it is only for the seller's purpose and it's not connected with buyer actions. For the rest of the questions, please use our contact form .

[aswiniimpro]

Service temporarily unavailable

• Can't reach customer support.

[PrzemyslawLukanowski]

I cannot replicate this error, please wait a few minutes or try to use a different device. You can also try to use this link.

[aswiniimpro]

https://allegro.pl/my-allegro/sales/orders - Got 404 page now. Is the allegro site get downtime now ?

[PrzemyslawLukanowski]

Do you receive this error using this tab also?

[aswiniimpro]

Do you receive this error using this tab also?

yeah can access using this link.

[aswiniimpro]

Hi,

How do we restrict allegro sales on poland country alone ? Is there any settings inside seller portal to do this ?

[PrzemyslawLukanowski]

Shipping to Poland only is set by default. If you didn't include other countries in your delivery price lists, buyers will see the following message when they try to buy your items:

[aswiniimpro]

Okay thank you. This setting will restrict the buyer billing address also or Buyer can give any country address other than poland ?

[aswiniimpro]

Hi @PrzemyslawLukanowski ,

Allegro allows buyer to give delivery address in different country and Invoice address with VAT ID having different country. Is this logically correct ? Mostly VAT calculation based on VAT Id country that is the same country as delivery address.

If the buyer gave different country in both addresses this will create problem in VAT charges. Please clarify this.

[PrzemyslawLukanowski]

Hi, for questions that apply to the listing or delivery form on the website, please use our contact form.

[aswiniimpro]

Shipping to Poland only is set by default. If you didn't include other countries in your delivery price lists, buyers will see the following message when they try to buy your items:

Hi @PrzemyslawLukanowski ,

If we disabled other countries in delivery settings, I'm not able to re-enable the country for delivery settings. https://prnt.sc/1z9tgx5 - this is not shown after untick.

How do we re-enable the country settings?

[PrzemyslawLukanowski]

According to my previous answer, please use the contact form for questions that are not API-related and concern our website.

[aswiniimpro]

Hi,

'Cancel the purchase' link is not available for the order in buyer account in sandbox - https://prnt.sc/1zwo9dn

[PrzemyslawLukanowski]

Are you sure all of the conditions have been fulfilled? Did the purchase was made by the buyer with a regular account?

[aswiniimpro]

Yes. The purchase was made with a regular account.

'Cancel the purchase' link will show only for B2C Order?

[PrzemyslawLukanowski]

Yes:

An order can be canceled only by customers purchasing from a regular account who do not want to receive from you an invoice issued with their business details. Buyers can only cancel purchases from offers listed from a business account.

The buyer can cancel their order until you provide them with the tracking number or you change the order status into one of the following:

• in progress
• ready for dispatch
• dispatched
• awaiting pick-up
• delivered.

Can you send me the order ID and the buyer login?

[aswiniimpro]

Thank you, we got the cancel order link.

If we cancel an order, the item stock again not increased in allegro 'My Offers'. Will the stock be retained?

[PrzemyslawLukanowski]

The stock won't increase automatically.

[aswiniimpro]

Hi @PrzemyslawLukanowski,

Is any API available to get commission details for order and VAT eCommerce charges.

[PrzemyslawLukanowski]

You can use our fee calculator to check what fees we charge for listing offers in a specific category. We don't return the information about commission on the order level. The VAT eCommerce charge you can also find on the offer level - using GET /sale/offers/{offerId} you will receive fields sellingMode.price.amount (price that include vat) and sellingMode.netPrice.amount (price before tax). You will obtain the VAT charge by subtracting sellingMode.netPrice.amount from sellingMode.price.amount.

[aswiniimpro]

SO no direct API available to get the calculated commission fee for each order showing in settlements with allegro page ?

[PrzemyslawLukanowski]

You can use also GET /billing/billing-entries owing to which you will receive a list of billing operations - it also includes sales commission for the related order.

[aswiniimpro]

Okay thank you.

[aswiniimpro]

HI @PrzemyslawLukanowski , Can we change shipping price amount for specific shipping method inside delivery settings page of seller portal via API call ?

https://allegro.pl.allegrosandbox.pl/my-allegro/sales/delivery-settings - https://nimb.ws/jQfGEl

[PrzemyslawLukanowski]

Yes, you can do this - first, use GET /sale/shipping-rates/{shippingRateId} to download a specifcic delivery price list data and then, call PUT /sale/shipping-rates/{shippingRateId} and provide changed data in the request structure. Please remember that some delivery methods have a maximum price set that cannot be exceeded.

[aswiniimpro]

Hi @PrzemyslawLukanowski ,

We have some offers in ENDED status in allegro seller portal, but daily updating qty and price. Suddenly our offer deleted from seller portal and got this error for price change. Is any limitation in number of days for offers in ENDED status ?

Api Url: https://api.allegro.pl/offers/11347455380/change-price-commands/adaa0642-6c56-4400-afe9-09121f1a896b

Request: {"id":"a897f2ea-5cb7-4b95-ae7c-a72036fdfec6","input":{"buyNowPrice":{"amount":1092.25,"currency":"PLN"}}}

Response: {"errors":[{"code":"NOT_FOUND","message":"Offer not found. It was deleted, archived or never existed.","details":"NOT_FOUND","path":null,"userMessage":"Oferta nieznaleziona. Została usunięta, zarchiwizowana lub nigdy nie istniała."}]}

[PrzemyslawLukanowski]

Yes, 60 days after the end of the publication offer is archived and if you won't relist it within this time, the offer will no longer be available.

[aswiniimpro]

Okay. Thank you.

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[aswiniimpro]

Hi @PrzemyslawLukanowski ,

Can you please let us know what are the accepted image formats for allegro offer creation ? We got invalid file format for .jpeg image types.

Server returned the following HTTP status code: 400 BAD_REQUEST and response body: 'Disallowed file type'.