Revisions are blocked by Allegro - Channel Advisor integration

[csongorvarga]

Dear Support,

I’ve been asked by the general support from Allegro PL, to contact your team concerning the below API related matter.

This is concerning account associated with email address: info@oknadachowepro.pl. Seller ID: Solstro

Hi Allegro Support,

We would like to raise awareness into the issue we have from ChannelAdvisor (our integration partner), we have the brand mapped into the template correctly and the logs from their end are displaying correctly. What we would like to understand is if there are any blockers on Allegros end around the value of "Brand".

There are actually two brands concerned: “VELUX” and “Solstro”. Let me include one example for each:

1.: SKU: RHR UXA 4312VL - EAN: 5707272910147 - Title: Rolety dachowe na okna VELUX FAKRO DAKSTRA - Brand: Solstro - Category: 260699 ChannelAdvisor currently have the following error message: Error from Allegro PL: Missing required parameters: 248811|Missing mandatory parameters: Brand.|ConstraintViolationException.MissingRequiredParameters (id ProductFailedUpdate, code VALIDATION_ERROR); Incorrect value of the Brand (248811) parameter for the offered product. The correct parameter value for the product is: "Solstro".|Incorrect value of the Brand (248811) parameter for the offered product. The correct parameter value for the product is: "Solstro".|null (id ProductFailedUpdate, code VALIDATION_ERROR)

2.: SKU: DBL M04 4288 - EAN: 5702328726956 - Title: Podstawowa roleta zaciemniająca VELUX na M04 i 304 - Brand: VELUX - Category: 260699 ChannelAdvisor currently have the following error message: Error from Allegro PL: Missing required parameters: 248811|Missing mandatory parameters: Brand.|ConstraintViolationException.MissingRequiredParameters (id ProductFailedUpdate, code VALIDATION_ERROR); Incorrect value of the Brand (248811) parameter for the offered product. The correct parameter value for the product is: "VELUX".|Incorrect value of the Brand (248811) parameter for the offered product. The correct parameter value for the product is: "VELUX".|null (id ProductFailedUpdate, code VALIDATION_ERROR)

Due to this issue, we are unable to send full revisions from Channel Advisor to Allegro PL. Only quantity, shipping time and prices go through to the listings. I look forward to your kind advice. Kind Regards

[AureliuszBrussy]

Please report this problem to Channel Advisor. Channel Advisor, after checking it on its side, should bring it directly to us - not on GitHub.

[csongorvarga]

It is Channel Advisor who asked me to try to contact Allegro because Allegro won’t respond to them for weeks. I am helping Channel Advisor out with this. Allegro general seller support pushed back saying that with API related matters, I should contact you guys:

“Hello,

thank you for your message and I apologize for long waiting time for a response.

I see that the issue you wrote about will require a response from the expert team that handles support for API issues. To speed up the process of verifying the issue, I would ask that you create a ticket on the GitHub forum designated for such inquiries:

https://github.com/allegro/allegro-api/issues

Please go to the ''New Issue'', create a new task and use the appropriate template. Please remember to provide as much detailed information as possible in your submission - this will help us help you faster.

Best Regards // Maria Łowigus Team Allegro”

When you say “Channel Advisor, after checking it on its side, should bring it directly to us - not on GitHub.”, what do you mean by “directly us”? Who is “us”?

Yours sincerely, Csongor Varga

Marketplace Shop Specialist Online Sales Organisation E-mail: @.**@.> Mobile: +36 30 458 1426

[A red sign with white text Description automatically generated with medium confidence]

VELUX Magyarország Kft. Andrássy út 9. 1061 Budapest Hungary www.velux.huhttp://www.velux.hu/

@.*** We are working with WWF to become Lifetime Carbon Neutralhttps://www.velux.com/what-we-do/sustainability/lifetime-carbon-neutral!

From: AureliuszBrussy @.> Sent: Friday, July 21, 2023 2:51 PM To: allegro/allegro-api @.> Cc: Csongor Varga @.>; Author @.> Subject: Re: [allegro/allegro-api] Revisions are blocked by Allegro - Channel Advisor integration (Issue #7392)

Attention! This message originated outside of VELUX.

Please report this problem to Channel Advisor. Channel Advisor, after checking it on its side, should bring it directly to us - not on GitHub.

— Reply to this email directly, view it on GitHubhttps://github.com/allegro/allegro-api/issues/7392#issuecomment-1645536913, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AWM5NNZUR2ON32VTDUE3XX3XRJ3NDANCNFSM6AAAAAA2SY7BEU. You are receiving this because you authored the thread.Message ID: @.**@.>

……………………………………….. From: Csongor Varga @.**@.>

Dear Support,

I’ve been asked by the general support from Allegro PL, to contact your team concerning the below API related matter.

This is concerning account associated with email address: @.**@.>. Seller ID: Solstro

Hi Allegro Support,

We would like to raise awareness into the issue we have from ChannelAdvisor (our integration partner), we have the brand mapped into the template correctly and the logs from their end are displaying correctly. What we would like to understand is if there are any blockers on Allegros end around the value of "Brand". There are actually two brands concerned: “VELUX” and “Solstro”. Let me include one example for each: 1.: SKU: RHR UXA 4312VL - EAN: 5707272910147 - Title: Rolety dachowe na okna VELUX FAKRO DAKSTRA - Brand: Solstro - Category: 260699 ChannelAdvisor currently have the following error message: Error from Allegro PL: Missing required parameters: 248811|Missing mandatory parameters: Brand.|ConstraintViolationException.MissingRequiredParameters (id ProductFailedUpdate, code VALIDATION_ERROR); Incorrect value of the Brand (248811) parameter for the offered product. The correct parameter value for the product is: "Solstro".|Incorrect value of the Brand (248811) parameter for the offered product. The correct parameter value for the product is: "Solstro".|null (id ProductFailedUpdate, code VALIDATION_ERROR) 2.: SKU: DBL M04 4288 - EAN: 5702328726956 - Title: Podstawowa roleta zaciemniająca VELUX na M04 i 304 - Brand: VELUX - Category: 260699 ChannelAdvisor currently have the following error message: Error from Allegro PL: Missing required parameters: 248811|Missing mandatory parameters: Brand.|ConstraintViolationException.MissingRequiredParameters (id ProductFailedUpdate, code VALIDATION_ERROR); Incorrect value of the Brand (248811) parameter for the offered product. The correct parameter value for the product is: "VELUX".|Incorrect value of the Brand (248811) parameter for the offered product. The correct parameter value for the product is: "VELUX".|null (id ProductFailedUpdate, code VALIDATION_ERROR) Due to this issue, we are unable to send full revisions from Channel Advisor to Allegro PL. Only quantity, shipping time and prices go through to the listings. I look forward to your kind advice. Kind Regards

Yours sincerely, Csongor Varga

[AureliuszBrussy]

Channel Advisor should continue to try to clarify this matter with us directly, if indeed this issue has been raised. As I mentioned - Channel Advisor's support must reach out to us.

[stale[bot]]

W tym wątku nie pojawiła się żadna nowa odpowiedź w ciągu 7 dni, dlatego automatycznie oznaczamy go jako przeterminowany. Jeśli w ciągu kolejnych 7 dni nie pojawi się żadna odpowiedź, wątek zostanie zamknięty. Dziękujemy za zaangażowanie w dyskusję i zachęcamy Cię do wypełnienia ankiety dotyczącej naszego wsparcia na forum.

---

There was no new reply in this thread within 7 days, therefore, we automatically marked it as expired. If no response is received within the next 7 days, this thread will be closed. Thank you for engaging in the discussion. We encourage you to complete our forum support survey.