Internal system error response recived

[Harpreet-StreamMarket]

Hello Team,

We have tried to implement your Allegro rest API but I am facing an issue. I have successfully created the parcel and called the next request Get parcel creation status it returns me an Internal system error. Can you please look into this?

Let me know if you need more brief from my side.

2023-09-05T08:16:52+00:00 INFO (6): Array ( [id] => UUID [parcelId] => [status] => ERROR [errors] => Array ( [0] => Array ( [code] => ERROR [message] => Internal system error [details] => [path] => [userMessage] => error.common.internal )

    )

)

[MartaNowaczyk]

Hello! The reason may be temporary unavailability of the service. We had such a situation yesterday. There may be other reasons as well. If after another attempt to create a parcel this error appears again, come back with trace-id and/or full path of request with commandId for verification.

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

Thanks for your reply I have created parcels with different service IDs as well but all have returned the same error.

Yesterday it was working fine same request, parameters but from morning all requests returned an internal system error.

CommandId - c5deaa3e-3e30-4a1b-ba00-2736e85cadeb 6cc0fe79-02d8-4d52-8349-c0ab9ee088bb

Can I directly paste the full path of the request there because, in the request path, we have some confidential data?

[MartaNowaczyk]

OK, thank you. We will check it. I'll be back with information when we determine the cause of the problem.

[Harpreet-StreamMarket]

Ok thanks, I am waiting for your reply.

Meanwhile, I have posted 1 more issue when we have to try to cancel labels via API it returns the below error msg.

Feature unavailable. Contact the application author

[MartaNowaczyk]

For the "Feature unavailable. Contact the application author" error, check that the path is correct https://api.{environment}/parcel-management/parcel-cancel-commands/{commandId}. If you still have a problem I would need to see what you are sending in the request.

[Harpreet-StreamMarket]

Hi,

Please see below the request.

curl -X PUT \ 'https://api.allegro.pl/parcel-management/parcel-cancel-commands/8adf4252-f39c-4acb-b20d-105f495453b9' \ -H 'Authorization: Bearer {token}' \ -H 'Accept: application/vnd.allegro.public.v1+json' \ -H 'Content-Type: application/vnd.allegro.public.v1+json' \ -d '{ "parcelId": "bf547306-9a0d-479a-869f-bf4c1a432538" - Parcel ID }'

Response

2023-09-05T11:45:51+00:00 INFO (6): Array ( [errors] => Array ( [0] => Array ( [code] => VALIDATION_ERROR [message] => Command UUID should be unique [details] => [path] => [userMessage] => ID komendy musi być unikalne )

    )

)

[MartaNowaczyk]

As far as I can see the package is already canceled. For GET /parcel-management/parcel-create-commands/8adf4252-f39c-4acb-b20d-105f495453b9 you got "status": "SUCCESS".

For a different/new request you should use a unique commandId, and you do another PUT with the same commandId.

[Harpreet-StreamMarket]

Hi,

As far as I can see the package is already canceled Comment - Due to the above error I have manually canceled this parcel. Once the above 1st parcel creates an issue fixed I will test more canceled call requests and let you know but for the time below one is very critical for us

[MartaNowaczyk]

I am still waiting for verification from the team responsible for this functionality. I will definitely let you know.

[Harpreet-StreamMarket]

OK, meanwhile can you also confirm yesterday I successfully generated one label but it displays separation lines Is there any way we can remove these separation lines Basically I am talking about the yellow area?

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

Any update above its very urgent?

[MartaNowaczyk]

Verification is still in progress, so I will let you know as soon as we can determine the cause of the problem.

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

Any update please It is very urgent for us we have to hold our labels due to this issue.

[MartaNowaczyk]

Hi, yesterday we had technical problems with this service that required urgent work on our side, so your request is still under review. I apologize for the extended waiting time. We will try to find a solution to your problem as soon as possible.

[Harpreet-StreamMarket]

Ok, thanks i am waiting for your next update.

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

Can you also confirm one more thing when we have to successfully generate allegro labels like DHL, and One Box you have only the return labels not sending any tracking details If yes then why have you not returned the tracking details (numbers) after successfully generating the label?

Is there any specific API available for this which returns tracking data?

[MartaNowaczyk]

You should use GET /order/carriers/{carrierId}/tracking?waybill={waybill} to retrieve parcels statuses history. Read more in our guide.

[MartaNowaczyk]

The error "error.common.internal" should no longer occur. Of course, if you still ask about the shipping status of this shipment you will get the same error (old commandId). With the new one it should no longer appear.

[Harpreet-StreamMarket]

Ok let me check

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

I have tried to create a new request but it still gives me the same error can you please check?

[userMessage] => error.common.internal

UUID - 4b3f7b3d-d9e3-4ba0-a266-354885652656

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

I have tried to create a new request today but it gives the same error please see below.

2023-09-11T05:22:47+00:00 INFO (6): Array ( [id] => 7e4e7f29-0530-4022-84d9-9a7933979768 [parcelId] => [status] => ERROR [errors] => Array ( [0] => Array ( [code] => ERROR [message] => Internal system error [details] => [path] => [userMessage] => error.common.internal )

    )

)

[MartaNowaczyk]

Thank you for the verification and new data. I have forwarded this case to the relevant team, so I will come back with a response after verification.

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

Any update above?

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

it's very urgent for us to hold a lot of labels to release only for this issue Can you please look into this as a high priority?

[MartaNowaczyk]

Yes I understand, I will try to raise the priority.

[MartaNowaczyk]

It looks like we have inappropriate error messages - we will correct this. The error is due to the fact that you do not specify the dimensions of the parcel. Sorry for the long wait for a response.

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

So parcel dimension is required for this call because in your API doc, it's not required Please confirm?

If parcel dimension is required what are the dimensions we need to send for services any doc available?

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

I have passed the parcel dimension that you mentioned it returns the following error.

2023-09-13T05:10:48+00:00 INFO (6): Array ( [id] => 993e4ac8-ab28-4726-9193-90056db56cba [parcelId] => [status] => ERROR [errors] => Array ( [errors] => Array ( [0] => Array ( [code] => ERROR [message] => Internal system error [details] => [path] => [userMessage] => error.common.internal )

    )
        [1] => Array
            (
                [code] => DELIVERY_METHOD_NOT_AVAILABLE
                [message] => Delivery Method is not available for this order
                [details] => Delivery Method is not available for this order
                [path] => /serviceId
                [userMessage] => Wybrana metoda dostawy nie obsługuje tego zamówienia
            )

    )

)

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

All new API requests return the same error can you please look into this on an urgent basis?

2023-09-13T05:41:19+00:00 INFO (6): Array ( [id] => 4619e300-4a75-48ea-bcd7-0600d233626c [parcelId] => [status] => ERROR [errors] => Array ( [0] => Array ( [code] => DELIVERY_METHOD_NOT_AVAILABLE [message] => Delivery Method is not available for this order [details] => Delivery Method is not available for this order [path] => /serviceId [userMessage] => Wybrana metoda dostawy nie obsługuje tego zamówienia )

    )

)

[MartaNowaczyk]

1. We do not have it marked as required, because not all carriers require it.

2. Here we have a different error message. 

 I checked the case: 993e4ac8-ab28-4726-9193-90056db56cba This error occurs because the customer selected the delivery method "0e4c7d59-64b6-4b06-89c3-c1d941506dd0", and you provided "a3b4db98-4a70-4542-84ee-c642604d9d8a" when you created the parcel. Customer's chosen method must match the serviceId.

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

Please check the new request and let me know where I am wrong?

UUID => 7b5c6b8d-61bd-4559-82a5-6a77b8b3cc6c serviceId => a3b4db98-4a70-4542-84ee-c642604d9d8a

Response 2023-09-13T09:49:10+00:00 INFO (6): Array ( [id] => 7b5c6b8d-61bd-4559-82a5-6a77b8b3cc6c [parcelId] => [status] => ERROR [errors] => Array ( [0] => Array ( [code] => DELIVERY_METHOD_NOT_AVAILABLE [message] => Delivery Method is not available for this order [details] => Delivery Method is not available for this order [path] => /serviceId [userMessage] => Wybrana metoda dostawy nie obsługuje tego zamówienia )

    )

)

[MartaNowaczyk]

This is the same case as I described above. You should use as serviceId - "0e4c7d59-64b6-4b06-89c3-c1d941506dd0". As a "serviceId" you should use a value from the "delivery.method.id" field from GET /order/checkout-forms/{id} resource.

[Harpreet-StreamMarket]

Hi,

Thanks for sharing the above information Please check the new request customer selected delivery method and service ID same but API returned the below response.

2023-09-13T11:00:29+00:00 INFO (6): Array ( [id] => 5d784170-bd34-497e-ad54-f2099da5a868 [parcelId] => [status] => ERROR [errors] => Array ( [0] => Array ( [code] => ANOTHER_SERVICE_NOT_AVAILABLE [message] => One of required services is unavailable. Try again later. [details] => One of required services is unavailable. Try again later. [path] => [userMessage] => Jeden z wymaganych serwisów, do poprawnego działania, jest niedostępny. Spróbuj ponownie za moment. )

    )

)

Delivery method => Allegro - Kurier DHL

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

I have tried 1 more request it gives me the same error.

2023-09-13T12:47:33+00:00 INFO (6): Array ( [id] => d365a788-5229-4e89-8284-9f4e4c7b23b4 [parcelId] => [status] => ERROR [errors] => Array ( [0] => Array ( [code] => ANOTHER_SERVICE_NOT_AVAILABLE [message] => One of required services is unavailable. Try again later. [details] => One of required services is unavailable. Try again later. [path] => [userMessage] => Jeden z wymaganych serwisów, do poprawnego działania, jest niedostępny. Spróbuj ponownie za moment. )

    )

)

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

Any update above?

[MartaNowaczyk]

If you have in the response to try again, then use the request again to create a package. Querying the same commandId will return the same error. Try creating the package again from the beginning.

[Harpreet-StreamMarket]

OK, let me try.

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

I successfully generated one label but it displays separation lines Is there any way we can remove these separation lines Basically I am talking about the yellow area?

[MartaNowaczyk]

There are no settings in the API that modify these lines.

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

When I generated one box label and tried to cancel it it gave me the below error can you please check it?

Array ( [id] => fb3d8f2e-34b5-4197-88c7-a6431d6bcda0 [status] => ERROR [errors] => Array ( [0] => Array ( [code] => BAD_REQUEST [message] => You cannot cancel a parcel with the Allegro carrier [details] => [path] => parcelIds[%s] [userMessage] => You cannot cancel a shipment with the Allegro carrier )

    )

)

[MartaNowaczyk]

The message clearly indicates that the shipment cannot be canceled with the Allegro carrier, hence the error.

[Harpreet-StreamMarket]

So how do I cancel that shipment? Manually in the Allegro panel?

[MartaNowaczyk]

You cannot cancel a package picked up by a courier or sent in a parcel machine. The package you want to cancel has a status of "to be picked up".

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

Can you please provide any dimensions doc that I can review and send dimensions according to the courier It is very urgent?

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

I am unable to generate a label with text/plain format every time it returns the below error.

Can you please check?

1 Question If I want to create a parcel in text/plain what value i pass on there or pass blank?

Below parcel id is now canceled but you can check my request.

https://api.allegro.pl/parcel-management/parcels/label?parcelId=8e59b3b9-236d-4275-a86c-49e1f60cb7e4

"Accept: text/plain", "Content-Type: text/plain", "Authorization: Bearer jkhsfhsdkfhkdjshftertrererereretretretretrtr

{"errors":[{"code":"NotAcceptableException","message":"Not acceptable representation requested. Please check 'Accept' request header","details":null,"path":null,"userMessage":"Żądanie zawiera błędne dane. Skontaktuj się z autorem aplikacji"}]}

[MartaNowaczyk]

Can you please provide any dimensions doc that I can review and send dimensions according to the courier It is very urgent?

We don't have such a list, but I'll see if I can get that data.

If I want to create a parcel in text/plain what value i pass on there or pass blank?

ZPL, EPL PUT /parcel-management/parcel-create-commands/{commandId}

"Not acceptable representation requested. Please check 'Accept' request header",

This situation can happen when you declared a PDF label when creating a package, and later expect text.

[Harpreet-StreamMarket]

Hi MartaNowaczyk,

Can you please confirm which courier required dimensions so we have passed only those couriers, for example, dimensions as are necessary for one box?

[MartaNowaczyk]

I did not receive such a list, because we are validated every request for dimensions, so we practically always expect them.

[Harpreet-StreamMarket]

ok, thanks let me check.