There is an error when checking the status of the downloaded package

[TarnJul]

The error is: Receiver address should be different than sender address. But the problem is that the addresses in the request are different The sender has a street "street": "Krakowska", receiver - "street": "Anielin"

[MartaNowaczyk]

The data for the pickup location (pickup) cannot be the same as the data for the delivery of the shipment (receiver), hence the error. In your request these data are the same.

[TarnJul]

I see. I encountered another error DIMENSIONS_VALIDATION_ERROR These dimensions exceed the limit of 150 x 150 x 150 cm. What should I do if the dimensions of the shipment are larger than the limit?

[MartaNowaczyk]

In this case, you must send the package on your own, outside of Ship with Allegro.

[TarnJul]

DELIVERY_METHOD_NOT_AVAILABLE Delivery Method is not available for this order. I use id method c3066682-97a3-42fe-9eb5-3beeccab840c and this id 7203cb90-864c-4cda-bf08-dc883f0c78ad. But same error

[MartaNowaczyk]

You use the method c3066682-97a3-42fe-9eb5-3beeccab840c but in order is "7203cb90-864c-4cda-bf08-dc883f0c78ad" hence such an error.

[TarnJul]

But when I use this id "7203cb90-864c-4cda-bf08-dc883f0c78ad" I get an error. DELIVERY_METHOD_NOT_FOUND Requested delivery method was not found

[MartaNowaczyk]

Please provide trace-id for this error for verification.

[TarnJul]

1f35cfa1-f280-11ee-89ce-8d11196f1301,8a1afdb0-f2d3-11ee-8b4a-ff7556334787

[MartaNowaczyk]

You will not send this shipment via "Send with Allegro" - it is not a dedicated method for SWA. You must send it on your own.

[TarnJul]

Hello. It`s error with Allegro One. Id 07f2f0b0-f745-11ee-ab8b-11fd42fc2ecf

[TarnJul]

You don't work with Allegro One delivery?

[MartaNowaczyk]

As it is in the error message we do not support additional services for this delivery method. In your request you send "additionalServices": [ "ADDITIONAL_HANDLING" ]. Do not send this field or provide a null value.

[TarnJul]

I see. Thank you

[TarnJul]

Hello. A new bug from Allegro One. id 60a8f010-f99d-11ee-b6c5-b34a3a9b69ff

[MartaNowaczyk]

Hello. There was a problem on our side, hence the error. Unfortunately, you need to create the shipment again with a new commandId. We apologize for the inconvenience.

[TarnJul]

ok. I have a question. I have a question. Can I save a protocol with a few orders in one list?

[MartaNowaczyk]

Yes you can, for protocols and labels you can specify a list of shipmentIds and get everything in one file.

[TarnJul]

I tried it, but I got this error. shipment id's are correct shipmentIds b3efeba3-8735-4a8d-907a-8608461d0702", "3d51ef3e-262a-401f-bc50-086746f3561a"

[MartaNowaczyk]

Please provide the trace-id from the header of this response with the error. Where did you get these values from?

[TarnJul]

id Allegro d46d25d0-fce4-11ee-b71d-ffd430d2519d, 2841fb10-fc75-11ee-b91f-033d9f94da9c

[MartaNowaczyk]

We found the problem on our side. I will let you know when we implement the fix. We apologize for the inconvenience.

[MartaNowaczyk]

We have implemented the fix, please retry the request.

[TarnJul]

It is work. Thanks.

But I need it to save as in the example, not separately. Is that possible?

[MartaNowaczyk]

Unfortunately not.

[TarnJul]

It`s ok. I have another problem. The user ordered 11 TV sets in one order. And each TV needs a label with a unique code (as in the example). How can I get this?

[TarnJul]

[MartaNowaczyk]

There is such an option for DPD. When you create a shipment in the "packages" array, you can add multiple items - up to 10.

[TarnJul]

Hello. I ran into a problem with the protocols. If there are 13 parcel identifiers in the request, the status is 200. But if there are 14, the status is 204. It`s all DPD. Example in the screenshots

[TarnJul]

[MartaNowaczyk]

Please provide the trace-id from the response header instead of the screenshots.

[TarnJul]

4fbe0eae-f0df-41af-8a73-19b8d70cb93f

71c74987-c71f-44d9-9171-462d8b6fb097

5f160409-2821-47f9-96f3-d396c6d1149a

d3ebfbc5-1628-4c09-85c8-55c50041b665

88537737-b9b6-4981-a842-a5066d0d460c

b5318015-06cd-4bc2-8594-c15bd7d10873

ee794cd7-f34e-4e2b-9c4b-2dc67ba0f417

d9f4bb0c-d9b6-4655-a5ac-b2564df31176

c81c7202-e674-4977-b267-d8b9291ca7da

7b33356c-77e5-48b2-882b-0183051631ab

0b8b0e1a-cd0f-4fb7-9ed6-6c7a0e48a997

f4582262-951e-4499-8c12-93a1aec568d0

bdf4b6d8-191d-4f44-ac05-f67e3e30b991

74eae8bf-32f5-4a39-8758-8bc7ce099c1b

69e325a9-9693-4121-b051-69ddeff60f29

[MartaNowaczyk]

Thank you for the examples. As soon as I verify this case I will come back with information.

[MartaNowaczyk]

It looks like a temporary connection problem. Please check if repeating the request solves the problem.

[TarnJul]

Now is ok. Thank you

[TarnJul]

Processing error 91e8ea90-0d20-11ef-9223-a198854cf400

[MartaNowaczyk]

It seems that the "sender.point" is wrong - the field contains the value "string".

[TarnJul]

And I have another error 0b1dd990-0d38-11ef-b93a-7d21295c8885. It`s Allegro One Kurier without point

[TarnJul]

Example my request

"point": "U00032786" }, "receiver": { "name": "**", "street": "**", "streetNumber": "6 ", "postalCode": "", "city": "Warszawa", "countryCode": "PL", "email": "", "phone": "" }, "pickup": { "name": " ", "street": "", "streetNumber": "6 ", "postalCode": "", "city": "Warszawa", "countryCode": "PL", "email": "", "phone": "***" },

[MartaNowaczyk]

OK, I will verify this problem and come back with information.

[MartaNowaczyk]

You have provided an incorrect sender point.

[TarnJul]

There's that error again. status is 204. It`s all DPD

[ "43608d26-01f3-4745-a1ab-caa51925e622", "3c39bda2-d8d1-4194-84e5-8ccea72c1508", "e320d3c6-4a77-4407-a242-48d55490ed60", "a16067b1-b7cb-4b38-bc5f-dd745fc0ec99", "847e9e83-a899-436c-b195-f3a199d71a81", "f3a6ba7b-319a-48da-ac14-f644c287244e", "2dd1a1e2-8dad-4fbf-8159-cb6bd0b9c66b", "9bb1a953-67e1-4460-84a1-1155df5742e4", "45cb3c04-4861-442d-a4c2-f01750c8d06f", "52518cff-e9e3-469a-82f4-0e1a1aab2cb2", "7bc8b8b0-08be-4b08-ae5b-b55fe3eae81f", "751ef6fb-f9c0-4de1-bbb1-4bf44cc49b69", "0f266804-6bbd-494d-84aa-25d952980182", "41bdf4ee-2e25-4687-97f0-f74fede0f3a4", "68a3515d-4d36-45c9-a5df-9c2142873778", "db7346bf-032f-481d-8f1e-81ba10fe52c3", "318db830-7598-4967-ac26-6799b9989aaf", "88624165-6bbe-4b9f-b494-0d7db9652353", "a99c6428-36b3-4c3f-8047-215bc5cd0b3c", "c469cef6-98ed-4694-b07a-5ac8695e9f63", "eaf42e98-fa64-4923-99b6-c80ecb4e6da7", "2be27094-e7f2-4283-ad96-8ee614068b31", "a7f37a0e-2518-459e-85f3-1df9cd3a65e0", "4c432b7a-2434-48e9-9b13-60330f43f473", "62780187-59bd-45d0-87a1-6a916123ea77", "53c37298-3e66-4be7-9f22-483f179945f0", "0197bf1d-432b-415d-9cce-93fd558a5181"]

[MartaNowaczyk]

We will check that problem on our side.

[TarnJul]

Do you check it?

[MartaNowaczyk]

Unfortunately not yet, Please be patient, I will return with an answear.

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[TarnJul]

when are you fix the protocol?

[MartaNowaczyk]

In the logs, we see requests from other users that contain more than 13 protocols. From our side it looks like there were some network problems at that time. Is the problem still occurring?

[TarnJul]

Unfortunately, yes. Today and other days it didn't want to save the protocol if there are more than 12-13 positions.

[MartaNowaczyk]

Please give me a new example for verification.

[TarnJul]

a9068ee2-ef40-48c5-a25d-5dd671fc64a4

375bb84a-71d4-4525-b8c3-dbcb9c888722

9ddc966f-9872-463f-a3c9-1fe70553542f

093e3aea-55df-4ac4-9cda-d599f247adb2

056377d4-a49d-4685-8dbc-e585722cfb53

f22e331f-e869-4217-9d74-44e1731a3182

05e2de7f-ddab-48c3-8a02-68e7b5430dc6

305523fe-5725-4569-bac1-0d80cb6243d2

19e96809-39d0-4237-8e49-249abe89ebb6

9f11ad8d-b3c5-4662-97bc-b094e68d761a

daa8dc14-4d8a-4ec7-a107-979b02d541ab

7194ce0e-9861-45a7-82ca-13dd64755715

f19a1a2d-32a6-459e-b8d7-fab7a68c77d7

2a86a9b8-86b3-4788-b38a-2e7fcec98007

97d2f750-2cba-4d87-84fa-ef976ae0de77

d80ad887-efc2-40b1-98c9-32aa82c5bf1e