New delivery - DHL

[TarnJul]

Hi. We have started working with the new DHL delivery service. Manually we can send a parcel via Allegro and create a leis. But if we use the API, we get the error “UNKNOWN_ADDITIONAL_SERVICE”. What should I correct in the request? Id Allegro 13046f50-4d68-11ef-a973-71f6de66839f

[PrzemyslawLukanowski]

Hi, instead of "ADDITIONAL_HANDLING" please try to provide "additionalHandling", the same way we return this information in the GET /shipment-management/delivery-services:

            "additionalServices": [
                {
                    "id": "additionalHandling",
                    "name": "Paczka niestandardowa",
                    "description": "Paczka o kształcie, który nie jest prostopadłościanem (np. opona, tuba) lub taka, która jest owinięta stretchem, folią lub innym materiałem utrudniającym przesuwanie."
                },

[TarnJul]

Hi. When delivery metod is DHL and dimention product is more than 120 x 60 x 60 cm I get this error DIMENSIONS_VALIDATION_ERROR. But the managers on the DHL side say that they work with large orders. Can you remove the limits for large orders from your side? ID 60c77a20-542a-11ef-8104-25685b378bed

[Lukasz-Zurek]

We cannot remove the limits, because these are not on our side. Our logistic operator does have limits for every courier, also DHL, for specific methods. I believe that DHL works with large orders, but not in our Ship with Allegro service.

[TarnJul]

I see. Thanks. I get another error DHL "code": "PACKAGES_COUNT_EXCEEDED", "message": "Maximum number of parcels is 1". ID 9943b6e0-54aa-11ef-9546-d53b31e1912a Is it problem on DHL side too? And why can users choose DHL delivery if they order more than 1 product? Why is there no checkout?

[Lukasz-Zurek]

You have provided more than one package in the "packages" section. It is not possible for DHL courier. The maximum number of packages included in one shipment: 10 (applies only to DPD and WE|DO).

So if you want to create more than one package, you have to create another shipment. It will be 1 shipment = 1 package in this situation.

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