Question about cancelation for shipment

[yangcen6]

If we use ship with allegro,：

1. Can we split the order into multiple packages though API?
2. When the Allegro courier comes to our warehouse to pick up the package, do we need to actively change the status of our order to SENT though /order/checkout-forms/{id}/fulfillment? Or will it be automatically changed after the courier is picked up?
3. Under what conditions can we not apply to cancel the shipments though /shipment-management/shipments/cancel-commands? For example, under what order status?

[Lukasz-Zurek]

1. The maximum number of packages included in one shipment is: 10, but applies only to DPD and WE|DO. Another thing - the maximum number of packages for each carrier is: 10. So you can create many packages for one order. These will be separate packages.
2. Using of this resource is up to you. It will not be automatically changed by Allegro.
3. There are no dependencies with orders here. Please read our tutorial. There are two situations where you cannot cancel a shipment.

[yangcen6]

1. So only these two carriers can split an order into multiple packages? Which endpoint do we need to use to split the packages?
2. That is to say, even if we use ship with allegro, we must change the status of the order through this endpoint to inform the customer that the order has been shipped out or has been delivered?
3. Can I cancel the shipment after it's shipped?

[Lukasz-Zurek]

1. You can split the packages, not order. You can create multiple packages using the resource for creating shipments POST /shipment-management/shipments/create-commands. Please look at the sample request and "packages" section in this guide.
2. Yes. But please read this tutorial. If the seller has subscription, he can manage some automatic actions here.
3. You cannot cancel the shipments only in two situations which we have mentioned here.

[yangcen6]

For example, there are two items A and B in an order, and we want them to be shipped in different packages. We need to call this endpoint POST /shipment-management/shipments/create-commands and pass the relevant information of the two packages in the field package，right？

[Lukasz-Zurek]

If you ship with DPD or WE|DO - it will be possible to provide more than one package in the "packages" section. Other than that - you will have to call POST /shipment-management/shipments/create-commands twice for A and B respectively.

[yangcen6]

OK，got it, thanks!

[yangcen6]

If we use ship with allegro and choose dpd or we|do delivery, if we want to separate A and B in an order into two packages, can we directly create two shipments with POST /shipment-management/shipments/create-commands ?

[Lukasz-Zurek]

@yangcen6 Yes, in this situation - if you want to have two different waybills = you should create two shipments using POST /shipment-management/shipments/create-commands.

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