Question about fulfillment.status

[yangcen6]

What is the difference between READY_FOR_SHIPMENT and READY_FOR_PICKUP, SENT and PICKED_UP?

[Lukasz-Zurek]

I think these statuses speak for themselves:

READY_FOR_SHIPMENT - order to sent, SENT - order sent, READY_FOR_PICKUP - ready for pickup (e.g. in the pickup point) PICKED_UP - shipment already picked up by buyer

[yangcen6]

So READY_FOR_PICKUP is for customer,not courier?

[Lukasz-Zurek]

@yangcen6 It is for the seller. You can check the details here.

[yangcen6]

This is the flow chart of order fulfillment status that I drew. Please help me check if it is correct.

[Lukasz-Zurek]

@yangcen6 Yes, you can use this way, but it us fully up to you. We have introduced all of these statuses to help with orders management.

[yangcen6]

Is it true that customers can only apply to cancel an order when the order status is new?

[Lukasz-Zurek]

Yes, we have described it here.

[yangcen6]

OK， thanks

[yangcen6]

Do we have to change the status to ’processing‘ before changing it to ’ready for shipment ‘， or can we skip the process?

[MaciejFrackowiak]

You can skip it.

[yangcen6]

If we use ship with Allegro, after the package is delivered, will the order status on the Allegro automatically change to "delivered"?

[MaciejFrackowiak]

No. The order fulfillment.status will not change automatically.

[yangcen6]

But how should we inform customers that their packages have been delivered? If we use ship with Allegro, we have no connection with the carrier.

[MaciejFrackowiak]

The customer will receive an automatic notification that his/her package is delivered/waiting for collect.

[yangcen6]

Is this what Allegro send to customer after the package is delivered?

[MaciejFrackowiak]

Yes.

[yangcen6]

1. Do we have to change the status to ’ready for shipment‘ before changing it to ’sent ‘， or can we skip the process?
2. In other words, we have set up a subscription（https://allegro.pl/moje-allegro/sprzedaz/zamowienia/ustawienia?sellerId=123550430）. After we change the status to processing, do we no longer need to change the order status through [the interface](https://developer.allegro.pl/documentation/#operation/setOrderFulfillmentUsingPUT)? Because when a shipment is created though https://developer.allegro.pl/documentation/#operation/createNewShipment, the order will be added with a tracking number, and the fulfillment status will automatically become sent.

[MaciejFrackowiak]

1. It's up to you.
2. Yes, if you choose the selected option, fulfillment.status will be changed automatically after creating a shipment.

[yangcen6]

What time do we need to call /shipment-management/pickups/create-commands to call the courier to pickup our goods in warehouse? after we get the pickup proposals , or?

[MaciejFrackowiak]

Yes, it should be after the pickup date proposal request - we described the process in our tutorial.

[yangcen6]

1. When buyer has paid for the order, the status will become READY_FOR_PROCESSING. How about the fulfillment.status at this time? Automatically changed to NEW?
2. When we changed the fulfillment.status to PROCESSING, what status will be? still READY_FOR_PROCESSING?

[MaciejFrackowiak]

1. Yes, it will be NEW.
2. Yes, order status will be READY_FOR_PROCESSING.

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