Unable to login to test environment with production credentials

allegro / allegro-api

Issue tracker and wiki for Allegro REST API

https://developer.allegro.pl/

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Unable to login to test environment with production credentials #9937

Open RobbS79 opened 2 months ago

RobbS79 commented 2 months ago

Hello there!

After clicking, it redirects me to the - allegro.pl.allegrosandbox.pl
Then after input of account credentials I receive a message - Captcha is required, however it does not provide captcha approval

I have been trying to register an application for over 6 hours in sandbox environment. Your colleague verified my account this morning, for while I could get into apps.developer.allegro.pl.sandbox.pl (or simmilar) with orange-active REGISTER APPLICATION button, but when I filled the fields and clicked on final REGISTER button, there was no response. Please provide neccessarry steps, I am quite sure I progress according to the documentation, but without any further profgress. Thank you!

PrzemyslawLukanowski commented 2 months ago

Hello, please restart your password and try to log in again with the new password. That should solve the problem - if not, please let me know.

PrzemyslawLukanowski commented 2 months ago

Also, now I see that you've written "Unable to login to test environment with production credentials" - you need to use your sandbox password, it is a separate environment from production.

RobbS79 commented 2 months ago

How about email? Can email be a real, the one which I use for production account? Nothing seems to work.

I am attempting to recover password with production email address. output:
Create a new account with new email address on allegro.pl.allegrosandbox.pl output:

PrzemyslawLukanowski commented 2 months ago

Yes, the email needs to be real and it can be the same as on production. Could you please remove cookies or try to recover the password in incognito mode? If the error still occurs, please attach a screenshot of what the console returns.

RobbS79 commented 2 months ago

Problem remains also in incognito mode:

RobbS79 commented 2 months ago

Moreover, in incognito mode, now it does not even allow me to verify Captcha:

PrzemyslawLukanowski commented 2 months ago

Thank you, I've forwarded this issue to the team responsible for this functionality. Sorry for the inconvenience.

RobbS79 commented 2 months ago

Thank you! Please, let me know when you get updated.

PrzemyslawLukanowski commented 2 months ago

Hi, @RobbS79 Could you please try to log in once again? We verified our logs but didn't find anything suspicious and we also could not recreate this issue.