question about the deliveried order

[yangcen6]

For this order bf3019e0-7695-11ef-b268-4d9622232aed, the API return us that it is deliveried, but our customer do not recevie it

[Lukasz-Zurek]

@yangcen6 How can I help you? Regarding transactions and tracking statuses please contact via this form. It is not strictly up to our API.

[Lukasz-Zurek]

@yangcen6 As this shipment is from DPD - it will be even better to contact DPD in the first place.

[yangcen6]

1. For this both orders a47627b0-769b-11ef-8b83-ffe25d045483, why the Delivery address in the shipments and shipping labels are different from the real delivery address?

2. And for bf3019e0-7695-11ef-b268-4d9622232aed, there is a Redirected. Why?

[Lukasz-Zurek]

@yangcen6 You have provided an incorrect data while creating these packages:

...
"receiver":{
      "name":"**************",
      "company":"",
      "street":"Warszawa", - incorrect data, should be street e.g. Postępu
      "streetNumber":"856906331", - incorrect data - should be a street number
      "postalCode":"02-677",
      "city":"Warszawa",
...

This is why you see incorrect delivery addresses. It should be corrected on your side.

[yangcen6]

But why was the address changed for the second order?

[Lukasz-Zurek]

I see that you have created two different shipments, so apparently you have provided this address (for the second shipment) while creating it. I have checked only the first shipment, which was created via Ship With Allegro service.