kevinfodness
commented
6 years ago 1) Other users have experienced this issue as well, but it is a behavior of the Apple News app itself, and is not related to the behavior of this plugin. I would recommend following up with Apple support, since it is an issue with an iOS app.
2) Can you download the article JSON from the Apple News plugin screen in WordPress and see what value is set for the publish date there? If the value is correct in the JSON that the plugin is generating, then it is an issue with how the Apple News app on iOS is handling those dates, not with how the plugin is setting them when sending data to Apple.
3) There is an open ticket to address this: #452
4a) The filter works based on the publish date of the article in WordPress, not the "Last Updated" date in the Apple News article list view. I can see how this would be confusing, but it is working as intended.
4b) This error indicates that there is an article ID in your WordPress database for the Apple News article, but it can't find the article on Apple News. This is usually caused by deleting an article from iCloud rather than WordPress. The best course of action here is to use a database editor (phpMyAdmin or similar) and remove the meta entry for the Apple News article ID on that post, and re-publish it to Apple News.
4c) We do not show error statuses in the filter list, although it might be a good idea to add them if any articles have error statuses. I have created an issue for this: #570
4d) This appears to be a problem with jQuery UI styles not loading properly for the datepicker component. I have created an issue for this: #571
6) The timeout referenced there is actually a server to server connection, where your webserver makes a connection to Apple News and fetches details about the article. We don't provide a way via the UI to change this value, because we don't want users inadvertently causing timeouts and errors, but you can customize the number of posts per page on that screen using the apple_news_export_table_get_posts_args filter: https://github.com/alleyinteractive/apple-news/wiki/Action-and-Filter-Hooks#adminclass-admin-apple-news-list-tablephp-1
Hello @kevinfodness (or anyone!), Apple News Publishing wasn’t working for me and I had to take a break for a while. Although the experience is better, I am still having a couple of issues I'm looking forward to resolving with your help.
WordPress Version: 4.9.8 Wordpress Apple News Plugin Version: 1.4.3 MacOS Mojave Version: 10.14 Safari Version: 12.0 (14606.1.36.1.9) iOS Version: 12.0
Our Apple News Channel https://apple.news/TPBJUAUewQhKlhtPD10BQSA
1) Missing Articles
First, the big one. Since we have last corresponded, I have published 800+ articles old and new. When I log in to News Publisher on iCloud, I see over 100 articles in the Sports section for example. In the same Sports section, on the iPhone X News App and MacBook Pro Mojave News App, I see only 9 articles no matter how many times I pull to refresh. These devices are on the latest iOS and macOS. However, on an iPad Pro (with a different Apple ID) I see the correct number. I have force quit the apps, restarted the devices and I am an Apple Certified Technical Coordinator so all of my devices are on the latest OS. There are also 3 Drafts on News iOS app and on Apple News Publisher there are 0. There has to be a caching issue. This same issue happened months ago when we had our previous discussion. The sections are set up properly.
see screenshot https://www.dropbox.com/s/j9w19i5y24mro93/Screen%20Shot%202018-09-30%20at%205.25.38%20PM.png?dl=0
see screenshot https://www.dropbox.com/s/eslmizqep91ohg1/Screen%20Shot%202018-09-30%20at%204.36.24%20PM.png?dl=0
Note: both of these Apple ID’s are “Members” of this News Publisher account.
This is a comment from the Apple Dev forums that mirrors my experience. I have not attempted to delete the app and reinstall app yet. I wanted to get your feedback first. “I have been having the same problem, and the number of stories is different for me than my colleagues. The only thing that appears to fix it for me is to delete the app and reinstall it. Then the back stories that I’ve published to the Apple News app show up. Simply refreshing the app doesn’t work for me which is unfortunate because there’s no way of knowing what stories people will see on our channel since there is no consistency. There definitely seems to be a major caching issue with the app.”
2) Chronological Date Issue
3) Done Button Non-Functional
4) Plugin Filter Action
4a) The filter does not seem to work. As you can see in the screenshot, the dates are selected and the filter button has been pressed, still, I am getting September dates in 2018 when I have selected and filtered from January 2017 – April 2017. See screenshot https://www.dropbox.com/s/tjxmhsbf52cboa6/Screen%20Shot%202018-10-01%20at%203.39.05%20PM.png?dl=0
4b) I cannot publish the article in the screenshot. Status is (NOT_FOUND keyPath articleId). When I attempt to republish I get the error “skipped… because already in sync” See screenshot https://www.dropbox.com/s/lxjk96hkhh81iig/Screen%20Shot%202018-10-01%20at%203.39.50%20PM.png?dl=0
4c) Under the “Show All Statuses” menu there is no option to select the status in 4b) (NOT_FOUND keyPath articleId). So there could be more like this that I am unable to find quickly without going through 41 pages of articles.
4d) The previous and next buttons do not appear when selecting dates. I have to look for the tooltips with my mouse then I can navigate, but as mentioned in 4a) the filter does not seem to function even when I select the correct dates and click the filter button. See screenshot https://www.dropbox.com/s/4wi87u4jyrasq4j/Screen%20Shot%202018-10-01%20at%203.32.42%20PM.png?dl=0
5) Our Apple News Settings
see screenshot 1 https://www.dropbox.com/s/s6pgp2713lt8kp2/Screen%20Shot%202018-09-30%20at%204.32.49%20PM.png?dl=0
see screenshot 2 https://www.dropbox.com/s/u0tnem7p102qyek/Screen%20Shot%202018-09-30%20at%204.33.08%20PM.png?dl=0
6) The item number below is referencing our previous discussion here. It was closed to new replies. https://wordpress.org/support/topic/unable-to-fetch-a-list-of-sections-error-and-other-questions/
2c) Yes, I understand timeouts can be a problem, but I’d like to at least publish 40 items at a time. This would cut my time in half. Currently, I had 800+ posts. Publishing 20 items at a time and then 20 items and then 20 items, took forever.
A solution might be, for example, on “Posts” in the WordPress default menu, you can select “Screen Options” and select to show a max of 200 on one page. Do you think we could get a “Screen Options” for your plugin to at least show 40 or 50? My connection is Google Fiber at 1000mbps down and up so even though I may be limited in bandwidth by Apple’s Servers I think I could do 50 at a time without timeouts.
Building on this, the experience above is time-consuming for a second reason, the process:
If we had a “Screen Options” button to show more than 20 “Not Published” items on a page and perhaps if the “Done” button worked (I’m not sure where that button would take me if it worked), this would be literally, 20 times faster.
Thank you so much for your help!
Jas
Our Apple News Channel https://apple.news/TPBJUAUewQhKlhtPD10BQSA