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alliedvision / gst-vimbasrc

Official vimbasrc element for use of Vimba with GStreamer
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ProsilicaGT 1380s Does Not Connect Through Vimba Viewer #15

Closed dkerr523 closed 1 year ago

dkerr523 commented 1 year ago

We are using ProsilicaGT 1380 cameras and have started up Vimba Viewer which detects the cameras that are connected to the NIC. We try to connect by selecting Action > Open Camera By IP. The error below is shown. Also, we cannot open any of the cameras in anything other than configuration mode. Not sure what to do now...

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BernardoLuck commented 1 year ago

Hello,

I propose to move this issue to the official support from Allied Vision. Please, write an Email to support@alliedvision.com, explaining in detail the issue. Can you also described in your email the Hardware used? Are you using a dedicated Network card(which one), a Switch and high quality ethernet Cables? BR

dkerr523 commented 1 year ago

Thanks for the response. We did hear back from Allied Vision support after a week's wait. It turns out that all devices, NICs and cameras must be on the same subnet. Suggest updating documentation to specifically point this out in the troubleshooting section.