getSumDataForCustomer returns 0 for all 'today' values

[Gaspode69]

Hi @ElevenFan

since a short time (at least one day, maybe longer) getSumDataForCustomer returns 0 for all 'today' values, i.e.

• epvtoday
• todayIncome
• eoutput
• einput
• echarge
• edischarge

Can you please check what's going on?

[Poshy163]

Seems to be the case of ~24 hours ago, also the response time to the API is ridiculous (like 18s)

[ElevenFan]

Our server group is handling this issue, it is not an API program problem. @Gaspode69 @Poshy163

[Poshy163]

@ElevenFan Thanks for that update, is there any sort of update on when the values for getSumDataForCustomer will stop returning 0, rather the actual value?

[ElevenFan]

Suggest to contact us after-sales

[Gaspode69]

@ElevenFan

Suggest to contact us after-sales

Sorry? we are talking about documented return values of the Open API, see here:

https://open.alphaess.com/developmentManagement/apiList Chapter "According SN to get System Summary data"

Why should we contact aftersales? It is obvious, that the APi currently does not work as documented.

Three days ago the values vere delivered as documented.

[Menschomat]

@Gaspode69 it's definetly their API-Layer/Backend... We are experiencing the same problems.

[ElevenFan]

Fixed it

[Gaspode69]

Thank you @ElevenFan

Works again :-)

Sorry, does still NOT work.

[Poshy163]

....

[ElevenFan]

@Poshy163 Please log in to Slack. I need to know your SN

[Poshy163]

Sent

[Meigl89]

I'm new to this so I hope I can also deliver some informations. On my end it's also still "0" for the entity total_load:

31st August until now.

[Poshy163]

Yeah, it just happened again. issue on their end. ElevenFan seems to be looking into it?

[NJ-89]

The issues I had since last Saturday seems to have fixed since midnight, I don't have had any of the described problems.👍

[Gaspode69]

I'm still facing these issues.

[Meigl89]

Same here, dashboard still bogus.

[gospelrock]

Now it works. 👍

[Meigl89]

Now I have also some changes for the total load entity:

Energy dashboard still more then reality, let's see tomorrow.

[Gaspode69]

@Meigl89 It makes no sense to post dashboards from whatever Applikation. We need the reference to OpenAPI As far as I can see, the values are OK again. I'll check more carrfully tomorrow.

[Gaspode69]

@ElevenFan So far as I can see the values are correct again. Thank you!