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alphagov / government-service-design-manual

Government Service Design Manual
https://www.gov.uk/service-manual
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Remove guidance to separate username and password #583

Closed joelanman closed 8 years ago

joelanman commented 9 years ago

In research on GOV.UK Verify, we've found this specific situation - username & password, to work better on a single page.

When separated, people would get confused by the similarity of the two pages, and sometimes assume that the second page was simple a validation of the first.

joelanman commented 9 years ago

@cjforms any thoughts?

jabley commented 9 years ago

@joelanman the bit you've deleted references previous research for GOV.UK Verify. So you now have conflicting results from new research?

cjforms commented 9 years ago

The research from Verify is an interesting story that's not been written up yet. Let's get the writing up part done first, and then do a pull request that tidies up the service manual based on it.

joelanman commented 9 years ago

@jabley yes - initially it seemed promising. "One thing per page" seems to be a powerful way to approach things in general. However, over time, in this particular context, we saw the issues I've mentioned above:

When separated, people would get confused by the similarity of the two pages, and sometimes assume that the second page was simple a validation of the first.

@cjforms when you say written up - do you mean a blog post?

joelanman commented 9 years ago

@timpaul Caroline suggested getting your opinion on this. Could we remove this suggestion, as we now have research to say it can be confusing.

daibach commented 8 years ago

Is there any update to this? I'm going to close this pull request for now until we've come to a decision.