Service unavailable pages

[govuk-design-system]

Service unavailable pages

Also known as service down

Use this issue to discuss this pattern in the GOV.UK Design System.

Contributors

• @stevenaproctor

Related links

• Service unavailable pattern in HMRC design patterns

[wilsond-gds]

hello - we’ve implemented this pattern in Digital Identity (The initial PR).

For technical reasons the page has been implemented as a totally self-contained unit on a different server, which means that there has been some manual work to move the CSS inline and change paths for page assets.

Would it be worth investigating a guide or generator which would help developers create the minimum viable self-contained source code for this category of page, as it may not be possible to rely on the related service’s normal methods of creating pages?

[stevenjmesser]

We have removed the 'Experimental' tag from components, patterns, and guidance in the Design System. 😌

The tag was being used on the Service unavailable page pattern to raise awareness that more research is needed to validate it. However, we recently published new guidance on how to share findings from users which we hope will make it easier to collect and format more information about how the Design System is being used across services.

If your team has used this component please let us know. 💪

[Rosamars]

If you suspect a user of fraud but don't want to say that outright, could you use this pattern or suggest another?